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FAQs


DIRECT Investment

  • What is the SEBI guideline on ‘DIRECT’ investment all about?
    In the interest of the investors, The Securities and Exchange Board of India (SEBI) has mandated that no entry load shall be charged for ‘DIRECT’ applications received by the Asset Management Company (AMC) i.e. applications received through Internet, submitted to AMC or collection centre / Investor Service Centre that are not routed through any distributor/agent/broker. This circular shall be applicable to:
    • Investments in existing schemes with effect from January 4, 2008 and in new schemes launched on and after the said date.
    • Additional purchases done directly by the investor under the same folio and switch-in to a scheme from other schemes if such a transaction is done directly by the investor.

  • Since when will the waiver of entry load for ‘DIRECT’ applications be effective?
    The waiver of entry load for ‘DIRECT’ applications will be effective from January 4, 2008.

  • Is it applicable only for fresh investments?
    New / additional subscriptions, existing Systematic Investment Plans (SIP) and Systematic Transfer Plans (STP) not routed through a distributor / broker / agent will not attract entry load.

  • Would the entry load on a switch transaction be waived off in case it is routed directly, even if the transferee scheme attracts entry load?
    Any transaction routed directly, i.e. without a broker, would not attract any entry load.

  • Will I be charged an entry load for my existing SIPs / STPs registered before January 4, 2007, which were routed directly?
    No entry load will be applicable for the installments falling on or after 04th January 2008 for SIP / STP routed directly, i.e. without a broker. Units will be allotted for the entire amount of redemption.

  • For my existing SIP / STP can I change my broker code to ‘DIRECT’ for future installments?
    Yes. A written request has to be given by the investor(s), depending on the mode of holding, for change of broker to ‘DIRECT’. For all the future installments the entry load will be waived off. However, the request should be submitted at least 10 days before the next SIP / STP date.

  • Is there any waiver of exit loads in the equity schemes?
    There is no change in the exit load provisions.

  • If I have an existing investment routed through a broker in a folio, will I be charged entry load for additional purchases?
    The investments would continue to be routed through the recorded broker unless specifically instructed by the investor by mentioning ‘DIRECT’ on the application form / transaction slip and signed by the Unitholder(s), depending on the mode of holding. If the broker code is preprinted then the same has to be struck off and countersigned by the investor(s), depending on the mode of holding. In addition the word ‘DIRECT’ should be written on the transaction slip.

  • If no broker code is mentioned on the transaction slip would the transaction be treated as ‘DIRECT’?
    Yes.

  • If the broker code on the transaction slip is modified or changed to ‘DIRECT’, will an entry load be charged?
    The change / alteration has to be countersigned by the investor(s), depending on the mode of holding. Only then the investment will be treated as ‘DIRECT’ and no entry load will be charged.

  • If I invest through , will I be charged entry load on my purchase / switch transaction?
    Only if the investor selects the broker code as ‘DIRECT’ while transacting online, there will be no entry load for the purchase / switch transaction.

  • How many days before the next SIP / STP installment date should I submit the change of broker code request in order to ensure that it is updated and that no entry load is charged on my next installment?
    You are required to submit the change of broker code request at least 10 days prior to your next SIP / STP installment date.

  • What is the Turn Around Time (TAT) for change of broker code request to be updated?
    A change of broker code request would take approximately one week to get updated.

  • Would my folio details be disclosed to my previous broker once my broker code is updated as ‘DIRECT’?
    No. However, we would intimate your old broker about the change of broker code.

  • Can I submit a change of broker code request to CAMS directly?
    Yes, as long as it is authorized by the Unitholder(s), depending on the mode of holding. However, the procedure would be different for the Channel Distributors. In such case, the documents have to be routed through the Channel Distributor.

  • If I request a change of broker code to ‘DIRECT’ for my transaction dated before January 4, 2008, will my units be recreated?
    No. The said guideline is effective January 4, 2008.

  • If I invest directly, can I later add a broker?
    Yes. A written request has to be submitted for change of broker code signed by the Unitholder(s), depending on the mode of holding. However, the procedure would be different for the Channel Distributors. In such case, the documents have to be routed through the Channel Distributor.

  • If I add a broker to a ‘DIRECT’ transaction (transaction already effected), would the broker be eligible for commission?
    Yes, the broker would be eligible for the trail commission from the date the broker code is added in the scheme.

  • After I change my broker code to ‘DIRECT’, would my previous broker continue to receive the trail commission?
    No.

  • I have transacted through ICICI Direct. Would my investment be subject to entry load?
    Yes. We have arrangement with certain brokers like ICICI Direct, Citi Wealth Advisors, HSBC QNIS, etc. who transacts with us electronically on your behalf. These brokers are categorized as Channel Distributors. Investors transacting under this arrangements would have to route their requests through such brokers. Investors transacting through with broker code as ‘DIRECT’ would only be exempt from the entry load.
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  • What is ?
    is an online transaction facility offered on www.hdfcfund.com for investors of HDFC Mutual Fund whereby they can Purchase, Redeem or Switch units of HDFC Mutual Fund schemes over the Internet. They can also view their account details, transaction details and download their account statements online.

  • What are the features available on ?
    • Purchase
    • Redemption
    • Switch
    • Register for Systematic Transactions (SIP/STP/FLEXINDEX)
    • Download Account Statements
    • Request for documents by email
    • View complete account details and account profile

  • What are the Pre-requisites for using?
    • Existing Folio
    • Email ID
    • HPIN ( Personal Identification Number)
    • PAN for purchases irrespective of value and for switches equal to or greater than Rs. 50,000
    • KYC adherence for investments equal to or greater than Rs. 50,000 (Please note that the current threshold of Rs. 50,000 for KYC compliance is subject to change)

  • Is there any document / agreement required to open an account?
    HPIN Application form is the only document required to open an account. This application form must be complete in all respects. Incomplete applications shall be rejected.

  • How do I obtain an HPIN?
    If you are not an investor with HDFC Mutual Fund, you need to submit a duly filled Application Form and submit it at an Investor Service Center nearest to you. After allotment of the folio, you can apply for a HPIN.
    If you are already an investor, please submit the duly filled HPIN Application Form at any of our ISC nearest to you and your HPIN will be dispatched to you within 4 business days. You can begin transacting on upon receipt of your HPIN.

  • Where do I obtain the Application Form for HPIN?
    You can download the HPIN Application Form or obtain it at any of our Investor Service Centres (ISCs). Alternatively, you can Request a Form on our website to be mailed to you.

  • Where do I submit the Application Form for HPIN?
    Application Form for HPIN can be submitted at any of our Investor Service Centres (ISCs).

  • Who all are required to sign the Application Form for HPIN?
    All Unit Holders are required to sign the Application Form for HPIN, especially when the mode of holding under the folio is “Joint”.

  • When and how will I receive my HPIN?
    Your HPIN will be mailed to your address registered with us within 7 business days from the date of submission of the application form.

  • I have not received my HPIN. What do I do?
    Normally, subject to the completeness and correctness of the HPIN form, HPIN is dispatched within 7 business days from the date of submission of the form at one of our ISCs. In case we are unable to process you request for any reason, you will be duly intimated. If you have neither received your HPIN nor have been contacted by our Customer Service Executive for over 10 business days, please contact a nearest ISC immediately.

  • The HPIN I have received is tampered with. What do I do?
    Please do not use your HPIN for login on . Contact a nearest ISC immediately. They will guide you in obtaining a new HPIN.

  • I have received my HPIN. How do I transact?
    • Enter the HPIN received in the login page on our website, a confirmation of HPIN window will open. You need to provide the details as mentioned on the window. After successful validation of your details you will be directed to the Terms and Conditions page. On acceptance of the Terms and Conditions, for security reasons, you will have to compulsorily reset your password. You can reset the password to any 5-digit number of your choice and login with the new HPIN.
    • Once you have logged in with your new HPIN, the details of your account will be displayed.
    • Using the links on the user-friendly page, you can transact with us electronically.

  • How do I make the payment for purchases?
    Electronic fund transfer arrangement has been made with select banks, the list is available on our website. You need to have a net-banking facility with any one of these banks for transferring funds to effect a purchase transaction.

  • Can I use credit/ debit cards for purchase?
    No. Payment can be made only via electronic fund transfer, through designated banks.

  • How will I receive the redemption proceeds?
    After successful processing of your redemption transaction for applicable NAV, the redemption proceeds will be paid out to your existing bank account registered with us.

  • I forgot my HPIN. What do I do?
    You can click on the Forgot HPIN link in the login page on our website and fill the necessary details on the screen. Upon successful validation of your details, a confirmation message will be displayed on the screen and a new HPIN will be sent to your correspondence address registered with us. The process to be followed after the receipt of the new HPIN is as described under Q12.

  • My account is locked. What do I do?
    Account gets locked after 5 consecutive incorrect logins. On the 6th incorrect login, an ‘Unlock Account’ window will open. You need to provide the details as mentioned on the window. After successful validation of your details, your account will be unlocked. You can click on the “Back” button provided on the page to return to the login page and login again. If you still can’t remember your HPIN, you need to click on the Forgot HPIN link on the login page. The process for the same is as mentioned in Q16 above.

  • Does my HPIN have validity?
    For security measures the HPIN will expire after 90 days to avoid any misuse. That is the user will have to change the HPIN on or before the 90th day. If the 90 days are over you can login with the same HPIN and the system would automatically direct you to change your HPIN page. After successful change of HPIN you can start logging in with the new HPIN. Please note you do not need to apply for a new HPIN.

  • Can I change my address and bank mandate on ?
    No. For security reasons such facilities are not offered on .The investor will have to submit physical request for the same.

  • Can I update my contact details (phone no.) through ?
    Yes. Contact details i.e. only mobile number and landline numbers (residence and office) can be updated online. The option is available on the summary page.

  • Can I register for systematic transactions (SIP / STP) on ?
    Yes, please click here to know how the same can be done.

  • Can I register for HDFC Flexindex Plan on ?
    Yes, please click here to know how the same can be done.

  • What acknowledgment do I receive for my transactions?
    A request confirmation email will be sent to your email ID registered with us, after successful registration. Once your transaction is posted, a transaction confirmation email along with an updated account statement will be sent to you email ID registered with us. You can also view the status of your transaction request logged, under pending transactions tab on .

  • Can I have a single HPIN for all my different folios?
    No. HPIN is offered at a folio level only. For obtaining a single HPIN across all your investments, you will need to first submit a physical folio consolidation request. Certain conditions apply for consolidation of folios. After all you folios have been consolidated into one, you can apply for HPIN for that consolidated folio.

  • Would I be charged any fee while making payment online for my purchase transaction?
    HDFC Mutual Fund does not charge any fee. However, you are requested to contact your bank for any charges that they might levy.

  • What is the NAV applicable for my transaction?
    Cut-off timings as per SEBI guidelines are applicable as the website (www.hdfcfund.com/) is an Official Point of Acceptance. The time of transacting will be the time at which the request is logged in. For your convenience, the date and transaction time is displayed in Real Time on your transacting screen.

  • Can I use both and the physical mode (submitting a transaction slip at an Official Point of Acceptance) for transacting?
    Yes.

  • What if my transaction request is not processed?
    In the rare event of a registered transaction request not being processed, one of our Customer Services Executives will endeavor to get in touch with you. A suitable letter will also be sent to you. Alternatively, you can get in touch with our ISC for more information.

  • Will I be charged for availing this facility?
    No. At present, this facility is being offered free of cost.

  • Is transacting online safe?
    Our site is VeriSign certified. Sufficient safety measures have been undertaken to protect the interest of all our Investors. We use Secure Sockets Layer (SSL) technology to ensure that the information transmitted between you and us across the internet is safe and secured. SSL is a common and the most effective protocol for sending confidential information securely over the Internet. It works by using a private, mathematical key to encrypt data that's transferred between your Web browser and the website you're visiting. This Digital Security certificate has one 128-bit encryption level obtained from VeriSign (Safescript).

  • How can I terminate my HPIN facility?
    You need to submit a written request at any ISC. The AMC will require at least 10 business days to invalidate your HPIN and terminate your facility. If in the future you wish to resume this facility, a new agreement needs to be signed and submitted.

  • When I confirm my purchase request, the screen displays “Redirecting to payment gateway”, but no window opens. What is wrong?
    The payment gateway opens as a pop-up and pop-up blockers, if enabled, stops the page from redirecting to the payment gateway. There are 2 pop-up blockers to be disabled to enable the page to be redirected to the payment gateway - the Google tool bar and the one on the browser. You are requested to disable both and retry.

  • I cannot view any logout button. How do I log out?
     is designed for monitor resolution of 1024 x 768 and above. The same is mentioned at the bottom of the login page. If you are using a resolution of 800 x 600 then the log out button extends outside the screen towards the right. You are requested to change you resolution to 1024 x 768 and you should be able to view the log out button on the top right hand corner of the screen.

  • My account has been debited but I have not received any confirmation of my purchase. What do I do?
    Incase you do not complete your transaction (complete the transfer of funds) within 10 minutes of confirming your purchase details; you might not get a transaction confirmation number. This is also possible in case of rare connectivity issues. In such cases, you can contact any of our ISC nearest to you or send an email to cliser@hdfcfund.com for the status of such transactions.

  • What are the other options available on ?

    The below services are also offered on :
    • Query / Complaint form
    • To subscribe for EDocs
    • Change of Dividend Option (Payout to Re-invest)
    • Access Log of the last 5 transactions

  • I cannot see my bank mandate once I login. How do I view my bank details?
    You would have to click on the ‘More Info’ button located at the end of the scheme details to view your bank details.

  • When I type in my broker code as ‘DIRECT’, it says invalid broker code. How do I invest without a broker?
    In case you are typing "No Broker" in the field provided, the same would not be accepted and an error message saying "Invalid Broker Code" will be displayed. You would have to click on the link provided on the right hand side of the broker code field mentioning "No Broker". That will automatically select 'DIRECT' option for your transaction and you would be able to transact without any broker code.

  • I have invested through HSBC QNIS and had requested for a HPIN. The same has been rejected. Why?
    is NOT OFFERED to those categories of investors transacting with the AMC electronically, whether through a Power of Attorney or through arrangements via brokers / distributors (including but not limited to Citibank, HSBC QNIS, Kotak Securities, etc.) or via a third party Website, not being a Website of the AMC. (For the sake of clarity, is not available to User wherein by the nature of the transaction, the User's original signature is not registered with the AMC).

  • I wish to access all my folios by logging in once, using a single HPIN. How do I do that?
    HPIN is used as a password for the folio, which is used as a user ID for logging in to view the details of a particular folio. Hence, you would have to use separate HPINs for separate folio numbers. Alternatively, you can consolidate all your folios to use one HPIN for viewing all your details.

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SEBI Circular on Permanent Account Number (PAN)

  • Why has PAN been made compulsory for transacting in Mutual Funds?
    Securities and Exchange Board of India (SEBI) vide their circulars MRD/DoP/Cir-05/2007 dated April 27, 2007 and MRD/DoP/Cir-08/2007 dated June 25, 2007, has made Permanent Account Number (PAN), the sole identification number for all participants transacting in the securities market, irrespective of the amount of transaction, effective July 2, 2007. Hence, all investors would compulsorily have to provide their PAN details along with the original PAN card for verification.

  • Which category of investor needs to provide PAN?
    The requirement of PAN applies to –
    • All unit holders in the folio, including Guardian(s)
    • Non Resident Indian (NRI) investors as well
    • Power of Attorney (PoA) holder,
    • Lien Holder

  • Do I need to submit PAN for all types of investments?
    Yes, w.e.f July 2, 2007 PAN needs to be submitted for all investments viz. New Purchases, Additional Purchases, Switches (Rs. 50,000 and above only), New SIP registrations and in the event of Transmission of units or upon Minor becoming Major.

  • I wish to invest in Mutual Funds but I do not have a PAN. How do I go about it?
    All existing and potential investors are permitted to invest in units of Mutual Fund only if he / she possesses a valid PAN card. Submission of PAN is mandatory for all investments as mentioned in point 3 above.

  • How do I apply for a PAN?
    You may apply for a PAN at any of the agencies appointed by the Income Tax Department for accepting PAN applications.
    The website links for applying for PAN are as under –
  • How do I get my PAN verified with the Mutual Fund?
    Investors who do not have their PAN verified are requested to submit a copy of the PAN card along with the original PAN card for verification at our Investor Service Centre / CAMS Investor Service Centers. The original will be returned immediately across the counter after verification.

  • Do I need to attach a copy of my PAN card and provide my original PAN card for verification over the counter each time I invest?
    No. This is a one-time process for investors who do not have their PAN verified in our records yet. Once the PAN is verified, it shall be useful for all future transactions.

  • Do I need to submit the copy of the PAN card only along with a fresh / additional investment, or can that be done at my convenience?
    An investor must submit the PAN details along with all investments. However, if an investor has an existing folio with us, he/ she must get his/her PAN verified at the earliest, even if s/he wishes to transact at a later point of time.

  • I am a Non Resident Indian. Do I still need to have a PAN if I wish to invest in Indian Mutual Funds?
    PAN has been made compulsory for all investors irrespective of the tax status or the amount of investment.

  • I have invested less than Rs. 50,000.00 in a Mutual Fund. Do I still need to have my PAN verified or would I be required to get my PAN verified only when my investment exceeds a valuation of Rs. 50,000.00?
    Yes. PAN has been made mandatory for any investment in Mutual Funds (as mentioned in point 3 above) irrespective of the investment amount.

  • I am not assessed to Income Tax. Am I still required to procure a PAN and get it verified?
    Yes, PAN has been made compulsory for investing in units of Mutual Funds and also to strengthen the Know Your Customer (KYC) norms.

  • I have procured a Mutual Fund Identification Number (MIN) recently and also undergone KYC compliance with your fund house. Is it mandatory for me to submit my PAN proof again?
    Erstwhile MIN was a requirement to meet the obligations of the Prevention of Money Laundering Act, 2002 (PMLA). However, PAN is a requirement under SEBI regulations and also under Income Tax Act, 1961. Hence, you are required to get your PAN details verified.
    KYC norms however, remain unchanged and PAN is now the sole identification number.

  • Currently I am out of India. Can I send scanned copy of my PAN card or fax the same for verification?
    No, you would be required to provide us with the original for us to verify the same. Alternatively, you may send us a true copy of your PAN card attested by the Notary Public, Gazetted Officer, Manager of a Scheduled Commercial Bank (Name, Designation and Seal should be affixed on the copy) or by an official from the local office of the Indian Embassy / Consulate.

  • I am a Non Resident Indian (NRI). How do I apply for a PAN?
    You may apply for a PAN online with the Income Tax website (please refer to point number 5 above for details).

  • Would my application be rejected if I mention my PAN number in my application form but inadvertently miss out attaching the copy of the PAN card?
    Yes. Both application form and copy of PAN, duly verified by us, is a must for processing of any application. Applications without PAN details and a copy of the PAN card will be deemed as incomplete.

  • I invest through my Agent / Distributor who submits my application form at the Mutual Fund office. How am I supposed to get my PAN verified?
    In such a case, your Agent / Distributor must verify your PAN with the original PAN card and then submit to us. PAN verified by an Agent / Distributor shall be accepted provided the Agent / Distributor affixes his ARN seal along with his signature and name on the PAN card copy with the words “Verified with the original PAN Card” The Agent / Distributor should be the same as the one on the investment application form.

  • Can I get my PAN verified by any other entity?
    You may submit PAN attested by the Notary Public, Gazetted Officer, Manager of a Scheduled Commercial Bank or by the Indian Embassy / Consulate. Name, Designation and Seal along with the signature should be affixed on the copy with the words “Verified with the original PAN Card”

  • The joint holder of my folio is not assessed to tax and hence, does not have a PAN. How do I invest in Mutual Fund units in such a case?
    All applicants / joint holders of Mutual Fund units need to have a valid PAN.

  • What if my PAN verification fails? Will the units allotted to me be forfeited?
    For the cases wherein the PAN verification fails, the investors would be contacted by us. If we fail to get the same regularized, the investment amount is liable to get redeemed / refunded, and the folio is liable to be locked for further transactions.

  • I hold multiple folios but my PAN is verified in one of the folios. Does it get verified for the other folios automatically?
    No. You must intimate to us in writing, signed by all Unitholder(s) as per the mode of holding, mentioning your folio number(s) on a separate sheet in order to enable us to update your record. You must ensure that all unit holders (i.e., first and all joint holders) have the PAN verified too.
    However, we strongly recommend, that you consolidate all folios (certain conditions apply) for your own convenience.

  • My account statement shows PAN details and verification status as “Yes”. Do I need to submit any other document?
    Since this is a new requirement, please ensure that you give a copy of PAN card duly verified. If you have done so and have an acknowledgement from us, you need not take any action.
    Mutual Funds are required to counter verify the details from the Income Tax website or the CAMS website. Your PAN card copy, duly verified will help us in case of any discrepancy.

  • My account statement shows PAN details and verification status as “No”. Do I need to submit my PAN proof?
    Yes, you must get your PAN details verified with us immediately, in order to be able to carry out transactions.

  • Is there anyway I can ascertain if my PAN details with you are validated?
    Yes. We recommend that you visit the website of our Registrar & Transfer Agent (RTA), Computer Age Management Services Pvt. Limited (CAMS), the link for which is www.camsonline.com
    You may enter your PAN on the site, wherein, the link is provided in order to enable you to ascertain the status.
    If your PAN is verified, please send us a list of all your folios quoting the verification status on this website.
    This is applicable for all unit holders of the folio.

  • If I / we do not have a copy of the PAN card but have an intimation of my / our PAN card from the Income Tax authorities, will it suffice?
    No. As per SEBI circulars, we are required to verify the original PAN card.

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Prevention of Money Laundering Act, 2002 (PMLA) and Know Your Customer (KYC) requirements for investors and distributors of HDFC Mutual Fund.

  • What is PMLA?
    PMLA refers to Prevention of Money Laundering Act, 2002 (referred to in this document as “PMLA”)

  • What is the meaning of KYC?
    KYC means Know Your Customer. In terms of PMLA, every intermediary (including Mutual Funds) is required to have a Client Identification Program and frame a KYC policy, which means knowing your customer by seeking information and supporting documentation about the customer’s identity and address, besides other information like nationality, income source, occupation etc.

  • To which category of investors / Unit holders are these KYC requirements applicable?
    The requirement is applicable to all categories of investors eligible to invest with us viz., Resident Individual investors, Non Resident Indians, Persons of Indian Origin (PIO), HUF, Societies, Partnership Firms, Trusts, Companies, Body Corporate, Public Sector Undertakings, Banks, Financial Institutions, Mutual Funds, Foreign Institutional Investors and such other individuals / institutions, including any holders / issuers of Power of Attorney.

  • What are the requirements for Resident Indians?
    The documents required for a Resident Indian are a KYC Application form, along with a valid PAN proof, address proof, and a color photograph on a light background. Original PAN card must be shown while submitting KYC application form for verification, thereafter, which, the same will be returned across the counter.

  • Are there any special requirements for Non Resident Indians?
    Yes. Such applicants must furnish a certified copy of proof of their identity (their PAN). PAN is the sole identification number for KYC compliance. Also a copy of their overseas / local address proof (as applicable) certified by a local authority / Indian embassy / consulate is required. If documents are not in the English language, they must be translated into English.

  • Are there any special requirements for Persons of Indian Origin (PIO)?
    Yes. The requirements are same as those applicable to Non Residents Indians.

  • Are all investors / unit holders required to meet requirements under PMLA / KYC Policy?
    Yes, PMLA and KYC requirements apply to all classes of investors. At present, KYC norms are applicable only with respect to investors intending to invest an amount of Rs. 50,000 or more. This threshold limit of Rs. 50,000 may be changed at our discretion at any future date, to a lower amount. If you are not KYC compliant, you will not be able to transact with us.

  • Are the KYC requirements only for new investments?
    Yes. These requirements are only in respect of new investments (new subscriptions). Redemptions, switches and dividend reinvestments of any value are presently exempt from these requirements.

  • Are Know Your Customer Application Form (KAF) / documentation requirements separate for Individual / Non- Individual applicants?
    Yes. Separate KAF is available for Individual and Non-Individual applicants. Documentation requirements are also unique to both categories of applicants.

  • I / We have already provided my PAN copy for my investment in Mutual Fund. Is that not sufficient for KYC compliance?
    The requirement of providing a PAN is a requirement under the Income Tax Act and SEBI (Mutual Funds) Regulations, 1996. The current requirement is for KYC and under a different law - the PMLA.

  • Why should I / We comply with KYC norms when all the details are available in my/our Application Form?
    The KYC norms require submission of information matched by a valid document for proof of identity and proof of address besides other mandatory information in line with PMLA. This is a regulatory requirement and also mandated by SEBI.

  • I am a joint holder in a Mutual Fund investment account (folio). Do I need to comply with KYC requirement?
    Yes. Each investor, including all joint holders within a folio / all other folios need to get KYC compliant. If investment is in the name of a minor, the Guardian has to be KYC compliant. Holders and issuers of Power of Attorney, both have to be KYC compliant.

  • Is it necessary for a minor to be KYC complaint?
    A minor investor does not require to get KYC compliant. In such cases, the Guardian has to be KYC compliant and provide his / her KYC Compliance letter along with the minor’s investment application form.

  • What happens when the minor becomes a major?
    On attaining majority, he / she has to apply for his / her independent KYC status, should they choose to invest with us thereafter. Guardians will not be able to use their KYC Compliance letter thereafter for the minor. However they can continue to use such KYC Compliance letter for their individual transactions.

  • As an existing Investor / Unit holder, I / We do not have investments of / intend to invest Rs. 50,000 or more. Do I / We still have to meet the KYC requirements?
    It is not required as of now (the present limit of Rs. 50,000 may be reduced in future). However, we recommend that you get KYC compliant in order to be able to transact smoothly in future.

  • What is a POS?
    A POS is an official Point of Service that acts as a front office to accept valid KAF, scrutinizes / verifies the supporting documents and issues a KYC Compliance Letter. Such POS locations are available on the website of Association of Mutual Funds in India (AMFI) at www.amfiindia.com/ and on our website www.hdfcfund.com/. The KYC compliance letter must be kept with you at all times for future use.

  • How do I / We get KYC compliant and are there any charges to be paid?
    HDFC Mutual Fund requires you to submit a completed KAF at a designated POS, seeking certain mandatory information about you, your address, income, nationality, occupation etc, supported by valid documents and also a recent photograph. Presently, there are no charges for getting KYC compliant.

  • How will I / We come to know my /our KYC Compliance status?
    On receipt of KAF along with the required documents, the KYC Compliance letter will normally be issued across the counter at the designated Official Points of Service after preliminary verification of documents. However, based on final verification of the documents at the back office, the KYC Compliance letter may be invalidated in case of deficiency of documents / incomplete information.

  • Does the KYC Compliance letter have an expiry date?
    No. KYC Compliance is perpetual unless invalidated by us / cancelled at our sole discretion. However, KYC Compliance letter, if not used by any Participating Mutual Fund (as defined in the KAF) for a continuous period of 3 years, may be liable for de-activation. HDFC Mutual Fund however reserves the right to seek a updated status of your information in future.

  • Can I / We submit the proof of address in a local language?
    If a valid document (including attestations / certifications) towards proof of address is in a regional language or a foreign language, they have to be translated into English prior to submission.

  • Does a Nominee have to be KYC compliant?
    Not while he / she is a nominee. In the event of such nominees stepping into the shoes of a unit holder by virtue of Operation of Law, the nominee has to complete KYC requirements in force at that time. If the nominee is still a minor in such an event, the Guardian of the minor has to be KYC compliant.

  • Is it necessary for a minor to be KYC complaint?
    A minor investor does not require to get KYC compliant. In such cases, the Guardian has to be KYC compliant and provide his / her KYC Compliance letter along with the minor’s investment application form.

  • What happens when the minor becomes a major?
    On attaining majority, he / she has to apply for his / her independent KYC status, should they choose to invest with us thereafter. Guardians will not be able to use their KYC Compliance letter thereafter for the minor. However they can continue to use such KYC Compliance letter for their own individual transactions.

  • For a HUF investor, who has to comply with the KYC requirements?
    The HUF as an entity is required to be KYC compliant.

  • For a partnership firm investing in a mutual fund scheme, do all partners have to comply with the KYC requirements or merely the Authorised Signatory (ies)?
    The Partnership entity is required to be KYC compliant and not the individual partners. Hence all requirements as applicable to a non-individual applicant will apply.

  • Can the address proof and identity documentary proof, be of any date?
    Only Permanent Account Number (PAN) card can be submitted as a Identity Proof. However, for proof of address a most recent document has to be submitted (not more than 3 months old). If proof of address is for example a passport, such a requirement will not apply as long as it is a valid passport.

  • Can a document serve two purposes i.e. both as proof of Identity and Address?
    No, Only Permanent Account Number (PAN) card can be submitted as a valid identity document.

  • All applicants from a folio have the same address. Do we need to give separate documents evidencing address?
    Yes. KYC compliance is for each applicant. Unique sets of documents are required from each applicant. Please note that this is a one time requirement unless there are changes in the address or if additional information is required by any governmental / regulatory body (ies) in terms of PMLA.

  • I am an existing unit-holder and have recently changed my address. For KYC application purpose, I am submitting proof for the new address. To which address of mine will all my correspondences be sent?
    The address provided for KYC compliance will overwrite the existing address in the folio/s. Therefore, all correspondences will be sent to your new address as mentioned in the KAF. Existing investors are however cautioned to note that their latest address and other demographic information is made available to CVL. A ‘KYC Details Change Form’ is available for this purpose. This will ensure that all correspondences are sent to the correct address.

  • What attestations are required for KYC related documents?
    All documents required by us in terms of PMLA must be certified i.e. attested / gazetted / notarized by appropriate authorities (see instructions on KAF). In case you wish to bring the original documents to our offices, the copies of such documents should be self-certified. In such cases, original documents will be seen for verification by POS and returned to the applicant.

  • Can I / We submit the “photocopy of an attested copy” of an original document?
    No. Such documents will not be accepted. Every documentary proof has to be either certified i.e. attested / gazetted / notarized by appropriate authorities or the document has to be produced in original with self-attested photocopies for verification.

  • After obtaining KYC Compliance letter, I / We have changes to be effected in the mandatory KYC information. What is to be done?
    Change in any information as required in the KAF has to be communicated to any POS immediately. A separate ‘KYC Details Change Form’ is available. You may contact any of the designated Official Points of Service / our Investor Service Centers for such forms or download the same from our website

  • What happens if any document / information deficiency is observed?
    Any deficiency in documentation / information will render the KAF and KYC Compliance letter, if any, allotted as invalid.

  • What will happen to my / our investment, if my / our KYC Compliance letter is invalidated?
    This is an important question. In the event of any KYC Application Form being subsequently rejected for lack of information / deficiency / insufficiency of mandatory documentation, the investment transaction(s) will be cancelled and the amount will be mandatorily redeemed at applicable NAV, subject to payment of exit load, wherever applicable. (In case of an ELSS Scheme or a New Fund Offer, the original amount invested will be refunded). Such refunds will be dispatched within a maximum period of 21 days from date of allotment of units. In respect of New Fund Offer the refunds will be dispatched within a maximum period of 6 weeks from the closure of New Fund Offer. It is possible that your folio is locked for any further additional investment or new subscription.

  • Do I / We have to reapply for KYC Compliance if my allotted KYC Compliance letter is deactivated?
    Yes. You will have to submit a new KAF with all requisite valid supporting documents.

  • I / We have changed my address recently after obtaining KYC Compliance letter. What should I / We do in terms of PMLA?
    Investors / Unit holders must send their request for change in address supported by a valid document evidencing the new address to the designated PoS. As far as possible, please allow a minimum ten days ahead of a financial transaction for a change in address so that the records of our Registrar and Transfer Agent are updated. If this requirement is not met, it is possible that all the documents are dispatched (including redemption / dividend cheques / warrants (if any) / account statements to your old address.

  • I have recently been married and my name has changed. What should I do in terms of PMLA?
    Investors / Unit holders must send their request for change in name at the earliest supported by a valid document (such as a attested / gazetted copy of the marriage certificate) evidencing the marriage and change in name to the designated Official Points of Service.

  • I / We already have a KYC Compliance letter provided by a POS / Registrar / other Mutual Fund. Can I / We use the same for investing in your Fund?
    As long as it is a KYC Compliance letter issued by CDSL Ventures Limited (CVL) at any official Point of Service, it is valid. Such KYC compliance letter should have been obtained by submitting a valid PAN copy. No other number/letter issued by any other entity (unless designated by HDFC Mutual Fund in future) will be recognized as a valid KYC compliance, if such a number/letter is used for transacting with HDFC Mutual Fund.

  • Do I/We need to attach the KYC Compliance letter at the time of each transaction?
    Each investor / unit holder has to attach the KYC Compliance letter issued to him / her / it for a new subscription. Our Registrars and Transfer Agents will update the KYC Compliance status of all unit holders with the same PAN on our record by drawing the KYC status from CVL and thereafter the KYC status will be mentioned in your account statement.

  • What do I / We need to do in case I / We have multiple folios with HDFC Mutual Fund?
    Such Unit holders must send us a separate letter containing a complete list of their folios. The list must explicitly state the unit holders name, scheme, plan, unit-holding pattern (whether 1st / 2nd / 3rd unit holder). All unit holders must sign such letters. Invalid requests will not be processed. We also strongly recommend that for similar unit holding patterns across folios, you send us a request for consolidation of folios.

  • I / We do not want to invest now, can I / we apply for KYC Compliance?
    It is in your own interest to do so at the earliest, so that a future investment is smoothly processed.

  • Can I quote my Mutual Fund Identification Number (MIN)?
    The erstwhile Mutual Fund Identification Number is now withdrawn since PAN is the sole identification number for KYC compliance. However if the investor had applied for MIN with PAN as the proof of identity, he can submit the MIN intimation letter and quote his PAN at the time of application. If PAN was not submitted as a proof of identity at the time of procuring MIN, then the unit-holder has to reapply for KYC compliance with PAN as the proof of identity.

  • Will my purchase application be rejected if I am not KYC compliant?
    From 01st January 2008 if an investor or the joint holders are not KYC compliant purchase applications for Rs 50,000 or more will be rejected.

  • I am interested in applying for a New Fund Offer (NFO), what should I do for KYC compliance?
    Please fill in the KYC application form and submit it to any of the POS. Please attach the KYC acknowledgement letter with the NFO application form during the New Fund Offer period. All applicants must get KYC compliant during the currency of the New Fund Offer Period or earlier.

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Consolidated Account Statement


  • What is Consolidated Account Statement?
    MF industry has consistently received investor feedback to aggregate investments into one single Consolidated Statement and to simplify and standardize account statements. In response, we are glad to present to investors the Consolidated Account Statement. Now, investors in Mutual Funds who are participating in this initiative will receive one consolidated statement for all transactions made during the week. This Consolidated Account Statement:
    • Would be sent once a week to investors who have made any transactions during the week in the participating Mutual Funds
    • Contains transaction details of the investor across all the participating Funds for the period
    • Gives a snapshot of the value of the entire Portfolio holding of the investor across Mutual Funds
    • Has a section summarizing the Folios consolidated in the statement along with investor details

  • What are the Participating Funds?
    Mutual Funds currently participating in this initiative are:
    • DBS Chola Mutual Fund
    • DSP Blackrock Mutual Fund
    • Fortis Mutual Fund
    • HDFC Mutual Fund
    • IDFC Mutual Fund
    • Kotak Mutual Fund
    • SBI Mutual Fund
    • Sundaram BNP Paribas Mutual Fund
    • TATA Mutual Fund

  • When is this statement sent, and what is the frequency and the basis of consolidation?
    This statement is sent on Saturday if a financial transaction – (Purchase, Redemption, Switch) is made during the week across the Participating Funds. If an investor has made one or more transactions in the same Mutual Fund or in different Mutual Funds, one single Consolidated Account Statement will be sent on Saturday for the week, which will reflect all the transactions across the Funds. Investors will not get the regular account statement sent after each and every transaction. The aggregation of folios would be based on PAN of the first holder, registered and validated Systematic transaction Consolidated Account Statement will be sent once a quarter.

  • How are folios consolidated into the statement – i.e. what is the basis of consolidation?
    Folios of Participating Funds are consolidated based on the PAN of the first holder. If the investor PAN is not registered and validated in a folio, that folio will not be included for consolidation, and a separate statement will be sent.

  • Some folios are missing from an investor’s statement. Why is it and what should I do?
    The folios and transactions aggregated into the statement would be those of the Funds participating in this initiative. Folios of non-participating Mutual Funds will not be included. This statement would be sent only to individual investors whose PAN is Registered and validated and the aggregation of folios would be done based on the PAN of the first holder. If you find that some folios have not been consolidated in this statement, it is likely that the PAN is not registered and/or validated in that folio. Please follow due process to add the PAN to the folio and it will be picked up for consolidation next week onwards.

  • Why does the transaction slip not contain pre-printed information?
    This statement aggregates balances for investments across all the participating Mutual Funds. This is why folio and other details are not pre-printed on the transaction slip. Investors may use this slip to make transactions in any Mutual Fund.

  • Who will the broker of the transaction be, if the investor leaves the transaction as it is?
    “Broker of Record” will be preprinted on the slip by mentioning the role (I.e. "Record Broker") instead of the actual ARN Code. If the investor, does not score it out, the Broker of Record will be taken as the broker for this transaction. To make the transaction as “Direct”, investors have to strike our “Broker of Record” and write “Direct” and sign on the slip

  • Where will I get another transaction slip?
    Investors may download transaction slips from our website www.camsonline.com -> Online Services for Investors ->Download Forms.

  • If I want a regular statement, can I get one? How?
    You can get a regular Account Statement by any of these means:
    • Email us. For a list of email ids, visit www.camsonline.com -> Online Services for Investors -> Email the CEO
    • Call our Toll-Free Number 1800 200 2267.
    • Call the AMCs’ Toll-Free Number 1800 233 6767.
    • Call our Investor Service Center in your city. For a list of ISCs, visit www.camsonline.com -> Online Services for Investors -> Service Network -> Call the AMCs local branch.

  • My email ID is registered, and I want Email statements only. Can I get this statement by email?
    If an investor has chosen “Email” as the statement delivery option in ANY of the aggregated Folios, he will get the statement by Email. If the mode is “Physical” in all folios, he will receive only a hard copy of the statement.

  • Is this statement sent to all categories of investors?
    This statement will not be sent to Corporate and HNI investors (value of holding > 25 lakhs). Corporates and HNIs will get the normal account statement.

  • Can a duplicate CAS be printed at CAMS ISC? AMC ISC?
    At this point, CAMS ISC has no facility to print a CAS. However if the weekly PDF files are saved they can be searched and individual page printed in case of extreme urgency. In due course we will provide the facility to CAMS ISC. AMC ISC may always print the AMC statement.

  • Can I get email copy of the Consolidated Statement even if I have no transactions?
    Investors whose email ID is registered in all their folios, can get the ActiveStatement using our Mailback Services. This is an electronic statement, which is fully interactive, comprehensive, encompassing the whole range of information regarding the investor account. ActiveStatement aggregates and presents the details of various folios in various Mutual Funds for which CAMS is the Transfer Agent. All Mutual Fund transactions will be available in the ActiveStatement, not just those listed here.

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HDFC GOLD Exchange Traded Fund (An Open-ended Exchange Traded Fund)

  • What is an Exchange Traded Fund (ETF)?
    An ETF is a fund whose units are listed on stock exchanges. Units can be bought and sold just like stocks at prices, which may be close to the NAV of the scheme. Most ETFs track an underlying security or group of securities like index, sector stocks or commodities like gold.

    ETFs are an attractive investment avenue due to their lower costs, as compared to other forms of investing, and tax efficiency.

  • What is Gold ETF?
    A Gold ETF is an ETF whose assets are invested in gold bullion with the objective of generating returns that are in line with the performance of gold (and gold related instruments including derivatives - as and when permitted by SEBI) subject to tracking errors.

  • How is fund managed? Active or Passive?
    These are passively managed funds and are designed to provide returns that would closely track the returns from physical gold in the spot market.

  • How do Gold ETFs differ from physical gold?
    Unlike physical gold, Gold ETFs are held in demat / electronic form and can be traded on a stock exchange just like buying and selling stocks.

  • How are Gold ETFs better than physical gold?
    Gold ETFs score over physical gold, because they eliminate the hassles and drawbacks of physical gold (e.g. impurity risk), are more tax-efficient and allow you to invest in small amounts.

  • How are Gold ETFs better than Gold Funds?
    Gold ETFs are better than Gold Funds because in comparison to Gold Funds, Gold ETFs are less volatile. While gold ETFs invest in physical gold, Gold Funds invest in equities of gold mining companies; and gold stocks are more leveraged to the gold prices than the gold itself.

  • What is the minimum application amount during the New Fund Offer Period of HDFC Gold Exchange Traded Fund (HGETF)?
    Authorised Participants: Application for subscription of Units should be in Creation Unit Size. Each Creation Unit Size will consist of 1,000 units of HDFC Gold ETF and 1 Unit of HGETF will be approximately equal to 1 gram of gold.

    Other Investors (including Large Investors): Rs. 5,000 and any amount thereafter per application during the NFO period. In case of investors opting to switch into the scheme from the existing schemes of HDFC Mutual Fund (subject to completion of lock-in period, if any) during the NFO period, the minimum amount is Rs. 5,000 per application and any amount thereafter.

  • Who are Authorised Participants (APs) and Large Investors?
    The member(s) of NSE or any other recognized stock exchange and their nominated entities/ persons are appointed by the AMC to act as an Authorised Participants for the Scheme. They act as market makers to improve the liquidity of ETF on the exchanges. The APs provide quotes in the exchange and ensure that investors have a ready buyer and seller any time they wish to enter into a transaction during market hours. After the NFO, only AP’s and Large Investors can create/ redeem Units directly with the Mutual Fund.

    Large investors are investors who buy Units in Creation Unit Size. Presently this size is 1000 Units and is equivalent to 1 kg of physical gold. Large investors can directly create or redeem the Units in lieu of physical gold of 1 kg and multiples thereof from the AMC if they so desire. Please do refer to the Scheme Information Document for more information on the same.

  • How does one invest in HDFC Gold ETF after the NFO?
    After the NFO, Units of the Scheme will be listed on the National Stock Exchange of India Ltd (NSE). Investors can buy or sell units on a continuous basis on the NSE on which the units are listed during the trading hours on all the trading days like any other publicly traded stock at prices which may be close to the NAV of the scheme.

    Subscriptions made through Stock Exchanges will be made compulsorily in demat mode by specifying the number of Units to be subscribed and not the amount to be invested. The minimum number of units that can be brought or sold through the NSE is 1 (one) Unit of HGETF.

    Further, the Scheme would be open for subscription (Purchase/ redemption) only for Authorized Participants and large investors in "Creation Unit Size" on all business days from the date of listing at NAV based prices.

  • Can one invest in the HGETF through a Systematic Investment / Transfer Plan?
    Systematic Investment Plan (SIP), Systematic Transfer Plan (STP), HDFC FLEX STP, Systematic Withdrawal Advantage Plan (SWAP), Dividend Transfer Plan (DTP) and HDFC Flexindex Plan are not available under this scheme.

  • What are the plans / options available under the HGETF?
    Currently, there are no Investment Plans / Options being offered under the Scheme. However, the Trustee reserves the right to introduce investment plan / options under the Scheme at a future date in accordance with SEBI (MF) Regulations.

  • What is the purity of the underlying gold?
    Gold ETFs invest in standard gold bullion with purity (fineness) of 995 parts per1,000 (99.5%) or higher.

  • How will AMC check the quality of the gold that your Authorised Participants (APs) will deposit with custodian?
    The custodian will accept physical gold only if the gold is in the compliance with the Good Delivery norms specified by LBMA as described in the SID. The Custodian will also ensure that Gold bars deposited with it indicate that the fineness is 995 or above.

  • Can I exchange Units of Gold ETF for gold?
    No (except for Authorised Participants and Large Investors). Delivery of the gold will be at the location of the Custodian within the jurisdiction of Mumbai.

  • How are Gold ETFs taxed under Income Tax Act, 1961?
    YGold ETFs schemes are treated like non-equity mutual funds for the purpose of taxation. So, the gains attract short term capital gains (STCG) tax if held for less than one year and long term capital gains (LTCG) tax if the period of holding is more than a year.

    For futher details please refer to the Scheme Information Document (SID), which is available on our website http://www.hdfcfund.com/, and at the ISCs/ Bank Collection Centres of HDFC Mutual Fund. Investors can also contact us on 1800 233 6767 (toll free) or send an email at cliser@hdfcund.com.

    Disclaimer: The responses in the FAQs alone are not sufficient and should not be used for the development or implementation of an investment strategy. It should not be construed as investment advice to any party. While utmost care has been exercised while preparing the FAQs, HDFC Mutual Fund / HDFC Asset Management Company Limited (HDFC AMC) does not warrant the completeness and absolute accuracy or completeness of this information and disclaims all liabilities, losses and damages arising out of the use of this information. The recipient alone shall be fully responsible / liable for any decision taken on the basis of this material. The recipient before investing in this Scheme should make his or her own investigation and seek appropriate professional advice. Please read the Scheme Information Document of the Scheme and the Statement of Additional Information before investing.

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HDFC Mutual Fund - Multilingual Statement of Account (MSA)

  • What is a Multilingual Statement of Account?
    This is a new facility from HDFC Mutual Fund in an effort to help investors read their Mutual Fund statement of account in the language they wish to and in a user-friendly manner. Multilingual Statement of Account (MSA), as the facility is called, is offered to unit holders of HDFC Mutual Fund.

  • What are the features / details available in the MSA?
    • Transaction details.
    • Portfolio Summary.
    • Summary of Account Registration Details
    • Fund Messages
    • Summary of Dividends Undelivered, if any
    • Load Structures.

  • What are the pre-requisites for this facility?
    • An Existing Folio.
    • An Email ID OR Mobile number registered with us.
    • Permanent Account Number (PAN) or bank account number registered in our records (Please note for multiple bank accounts registered with us, use the default bank account number only).

  • I am an existing subscriber of the facility? Can I view the multi lingual statements?
    Yes. The option of viewing the multi lingual statements is part of the menu. Please click here to login on to .

  • I do not have an email ID nor do I have a mobile contact number registered with HDFC Mutual Fund. How can I register for this facility?
    In case your email ID and Mobile number is not registered with HDFC Mutual Fund, a link will be provided on the MSA login screen on our website to download the contact details updation form. The duly filled and signed form can be submitted at any of our nearest Investor Service Centres (ISCs). Upon receipt of the valid request we will update the email/mobile contact information. Once the details are updated, you can avail this facility.

  • I have an email ID and also a mobile contact number registered with HDFC Mutual Fund. How can I avail this facility?
    You can avail this facility in two ways. With a registered mobile number, you can view the MSA instantly, by way of a unique passcode, which will be sent to you. This passcode will help you view the statement on our website. Similarly, if you have a registered email ID with us, a statement of account will be mailed to this email ID.

  • I am an NRI and my mobile number is not from a service provider in India. Can I avail this service?
    No. This service is not available if you have a mobile service from a non-Indian service provider. The best option for you is to avail this service through a registered email ID.

  • What if my contact details i.e. my mobile number or the email id is incorrectly registered?
    In case your email ID / Mobile number has been incorrectly registered (or you may have changed the contact details and not informed us), you may submit the correct details using our contact details updation form. Please click here to download this form. Upon the receipt of the request we will update the correct email/mobile. You can then avail this facility.

  • What is a passcode?
    The passcode issued to you is unique and is meant to ensure security of your investment information. It will ensure that the passcode is issued only to the registered mobile number of the unit holder and information is securely accessed.

  • Does the passcode issued to me have any validity?
    Yes, this has a validity period of 30 minutes from its generation. This is also a security feature. To request for a new one, please repeat the procedure prescribed for MSA on our website. A new passcode will be messaged to your registered mobile number.

  • Can I re use the same passcode?
    This is a one-time use passcode. Each time you request for a statement to view instantly, a new passcode will be required.

  • Are Hindi and Marathi the only languages available for the MSA?
    No. English statements are presently available. Hindi and Marathi were chosen as the first non-English language for the MSA. Other major Indian languages like Tamil and Gujarati are languages which will be available for the MSA, shortly.

  • Are these the only languages that are planned?
    No, we would like to offer the MSA service in other Indian languages as well. Your feedback of the preferred language besides the ones available / planned for launch will be of immense use for other languages to be considered.

  • Will I be able to see the complete account statement?
    There are two options available.
    a.  A standard account statement : This is a predefined statement with a host of information for a period that you choose to have.
    b.  A customized statement of account: Your have the freedom to choose the contents of the statement that you wish to have. Certain mandatory information will however form part of the statement.

  • Do I have the option to choose only the specific period of investments in the MSA?
    Yes you have the option to choose the same from a range starting 1 year, 6 months, 3 months and 1 month.

  • Will I get the physical MSA if requested for?
    This facility is available online on our website www.hdfcfund.com, through , can be emailed to you and also available at all our Investor Service Centres.

  • If I register for the MSA facility will the current option of receiving the account statement discontinue?
    No. This is only an added facility. All other facilities will continue.

  • Will I be charged for availing this facility?
    This facility is free of cost to the unit holder.

  • What are the advantages of this facility?
    The MSA facility has been introduced for the convenience our investors keeping in mind their varied and changing needs. This facility offers:
    • Online account statement which can be downloaded anytime, anywhere.
    • Available on demand at all offices of HDFC Mutual Fund.
    • It can be viewed in the language as per the choice of the investor (presently Hindi, Marathi and English, with more Indian languages to follow shortly).
    • Provides additional useful information viz. fund related messages for unit holders, summary of undelivered dividend warrants (if any), existing products and / or services, new products and/or services, load structures of schemes etc.
    • Most importantly, it shall help unit holders understand their statement of account and its contents better, in the language of their choice.

    • In case you have any additional queries, please feel free to:
      There are two options available.
      a.  Call us on 1800-233-6767 / 60006767 (Do not use any code).
      b.  write to us at cliser@hdfcfund.com.
      c.  Visit any of our Investor Service Centers or,
      d.  Contact your independent financial advisor.

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HDFC Flexindex Plan

  • What is HDFC Flexindex Plan?
    HDFC Flexindex Plan is a facility provided to the Unit Holders to set triggers based on the predetermined event to enable automatic transfer of a specified percentage of the amount registered in the source schemes to select target schemes on the trigger date occurring during the period of 1 year from the date of registration under the plan.

  • What is the trigger?
    Trigger means the predetermined event set by the Unit holder (s) of the source scheme.

  • What is the predetermined event?
    Predetermined event is the reaching or crossing of closing Index Level as specified by the Unit Holder during the period of 1 year from the date of registration under the HDFC Flexindex Plan. Index refers to the BSE Sensex.

  • What is the trigger date?
    The trigger date is the date on which the closing value of index meets or crosses the Index Level(s) as indicated by the Unit Holder(s) in the enrolment form.

  • What is the period of enrolment for HDFC Flexindex Plan?
    The enrolment period is 1 year from the date of registration by the Unit Holder under the HDFC Flexindex Plan.

  • How can I register?
    The unit holder should fill the HDFC Flexindex Plan enrolment form. The form has to be complete in all respects and signed by all init holders. It should be submitted at the official point of acceptance. The AMC will require at least 7 calendar days from the date of submission of valid enrolment forms to register the Unit holder under the Plan.

  • Is this facility available for all schemes?
    Currently, the source schemes available under HDFC Flexindex Plan are as follows:
    • HDFC Cash Management Fund (including Call, Savings Plan, Treasury Advantage Plan)
    • HDFC Liquid Fund
    • HDFC Liquid Fund Premium Plan
    • HDFC Floating Rate Short Term Plan
    • HDFC Short Term Plan
    • HDFC High Interest Fund Short Term Plan.
    Currently the targets schemes eligible for HDFC Flexindex Plan are as follows:
    • HDFC Growth Fund
    • HDFC Equity Fund
    • HDFC Top 200 Fund
    • HDFC Capital Builder Fund
    • HDFC Index Fund
    • HDFC Core & Satellite Fund
    • HDFC Premier Multi-Cap Fund
    • HDFC Prudence Fund
    • HDFC Balanced Fund

    The unit holder must have holding in the dividend re investment and growth options in the source scheme.

  • What is the load applicable? / Is there any separate Load structure for this product?
    The normal load structure, if any prevalent at the time of registration will be applicable both for the source scheme as well as the target schemes. There is no separate load structure for switches done through the HDFC Flexindex Plan. However the transfer of the amounts from the source scheme will happen without payment of any exit load, if any and the subscription in the target scheme shall happen subject to payment of entry load if any.

  • What is the minimum amount for registration of HDFC Flexindex Plan?
    The minimum unit holder's account balance or a minimum amount of application in the source scheme at the time of enrolment should be Rs. 20,000. This amount, which will be registered, must be available in the source scheme at the time of registration

  • What is the minimum amount to be switched into the target scheme when a trigger is activated?
    For a first switch (trigger) into any of the target equity schemes the minimum amount for the switch to be valid should be Rs 5,000/-. If the switch amount is lower than this amount the switch transaction will be rejected. For existing investors in the target equity schemes any amount can be switched in.

  • Will I get a confirmation of registration?
    Upon registration the unit holders will be sent a confirmation through a letter. Confirmation through Email and SMS will be sent wherever the e-mail id / mobile phone details are available. We strongly advocate that you provide these electronic contact means to ensure speedy communication.

  • What are the options available in HDFC Flexindex Plan?
    There are two options available under the said plan viz. Flexible Instalment Option and Fixed Instalment Option. Unit holders will use separate form for enrolling under each option

  • What is the default option if a unit holder does not indicate either of the two options?
    In case of valid enrolment forms are received without indicating any choice of option, the default option considered for processing the form will be the Fixed Instalment option.

  • What are the percentages, which can be indicated under the Flexible Instalment Option?
    Under the Flexible Instalment Option the minimum percentage to be indicated against each index level trigger is 10% and in multiples of 1% thereafter. The cumulative percentage indicated at all the four levels must be equal to 100%.

  • What are the percentages, which can be indicated under the Fixed Instalment Option?
    Under the Fixed Instalment Option the percentages indicated against each of the four levels is fixed at 25%.

  • Can a unit holder indicate any BSE Sensex levels?
    Yes. Any level can be indicated. However the BSE Sensex levels filled in by the unit holder must be in multiples of 100 points e.g. 9600, 10300,8900,11,700 etc. Index levels in ascending or descending order or vice versa or combination of both maybe indicated.

  • Can I change the percentage of Switch amount?
    No. The percentage for switch indicated at each level will be valid for a period of 1 year.

  • What if the Trigger level is not reached for a long time? / Is the registration perpetual?
    In case there is balance in the source scheme and the triggers have not been exhausted one year from the date of registration then this balance will be automatically switched over 6 monthly installments at fixed amounts on the first of every month (or immediately following business day, if that day is not a business day). This is part of the terms and conditions of the enrolment for the HDFC Flexindex Plan.

  • How will I get a confirmation in case a switch is triggered?
    An account statement will be sent to the unit holder, which will give details of the switch transaction processed in the folio. The account statement will have the narration for the switch transaction processed, which will indicate the details including the percentage of amount switched pertaining to the HDFC Flexindex Plan registered.

  • What will happen if the second level trigger is attained before the first?
    The levels indicated in the HDFC Flexindex form do not denote the order in which the switches will be processed. If at all the second level is breached before the first level the switch transaction will be triggered based on the same.

  • Can I change the trigger levels anytime?
    No. The levels once registered cannot be changed. An investor has an option to discontinue the facility and register afresh for the new trigger levels. One-year validity will be from the new registration date in such case.

  • What if a trigger level is attained in the time period between submission of he application and actual registration?
    The application for enrollment for HDFC Flexindex Plan should be submitted at least 7 calendar days before the first event trigger date. In the intervening period between the date of submission of the enrolment form and the registration of the HDFC Flexindex Plan, if the any index level or NAV as defined in the form is reached, the same will not be considered.

  • What will happen if any of the trigger levels is attained more than once?
    Once the trigger has been activated for a particular index and the switch transaction is processed, the switch will not be done if the earlier level is already reached. The trigger once activated at a certain level will only be a one-time trigger. For e.g. if the trigger is activated at Sensex level of 8500 on a particular day and the percentage switch indicated at this level is processed, it will not be activated again if the Sensex touches 8500 at a subsequent date within the validity period of 1 year.

  • What will happen if the balance in the switch-out scheme is less than the trigger amount on a particular trigger date? What will happen if the balance in the source scheme is NIL?
    The switch will not be processed in case of insufficient or nil balance then the switch will not be processed for the trigger. However within the plan period if balance is available in the source scheme and the trigger level is met then the switch transaction will go through to the target scheme.

  • How can I discontinue this facility?
    Unit holders will have the right to discontinue the HDFC Flexindex Plan facility at any time by sending a written signed request to the ISC. Notice of such discontinuance duly signed by the unit holder(s) should be received at least 7 calendar days prior to the next trigger date .In case of joint holding all the unit holders must sign. On receipt of such request, the said facility will be terminated and notified to the unit holder. In case a trigger is activated in the interim period before ceasing the request the switch transaction will be processed.

  • What happens if none of the triggers or some of the triggers are met at the end of the registration period?
    On completion of 1 year from the date of registration, in case Nil Triggers or few triggers are activated, then the balance of the amount registered under the Plan will be automatically transferred into the Target Scheme in 6 equal monthly installments on 1st of every month (or immediately following business day, if that is not a business day) provided the balance amount is not less than the minimum amount of transfer per installment under Systematic Transfer Plan (STP) of the respective schemes. Load structure as prevailing under STP will be applicable and transfers will be subject to STP terms and conditions.

  • Can I apply for HDFC Flexindex Plan only and not the subsequent 6-month STP, in case of non-occurrence of trigger events?
    No. The STP one year from the date of registration is automatic. In case the unit holder does not want the STP he can give a cancellation request before the STP is activated.

  • What happens if the balance amount under the HDFC Flexindex Plan falls below the minimum amount of transfer per installment under STP as indicated under point no 20 above?
    The amount shall continue in the source scheme.

  • Can I register multiple options in the source scheme under the HDFC Flexindex Plan? What would be the minimum amount for such registration?
    Yes. The minimum amount in the source scheme for each HDFC Flexindex Plan enrolment should be met. For e.g. if a person has registered for HDFC Flexindex Plan in HDFC Top 200 and HDFC Equity Fund. The minimum amount in the source scheme (s) must be Rs 40,000/-. i.e. Rs 20,000 for each of the two schemes.

  • In case two levels are breached on a particular date will the switch be processed only for one level or will it be processed for both?
    1. If on a particular date the trigger activated is based on the second or third level in the options enrolled for, the cumulative percentage across the levels will be switched into the target scheme. For e.g. if the Unit holder has enrolled in the following option:
    Serial no. Index Levels % to be switched
    1 9600 25
    2 9300 25
    3 10400 25
    4 11200 25

    Assume the following scenarios:
    Opening Index Level on April 01, 2009: 9700 points. The closing Index Level touches 9250 points. As a result 2 Index levels are trigged, one at 9600 and second at 9300, which means 50% of the registered amount will be switched into the select Target scheme. In the above example if Rs. 1 lac has been enrolled for the trigger plan, then Rs. 50,000 will be switched into the select target scheme and the units will be allotted at the closing NAV of April 1, 2009.

  • What happens in case of death of the unit holder or if the units in the source scheme are pledged?
    HDFC Flexindex Plan will be automatically terminated if all units of the Source scheme are pledged or upon receipt of intimation of death of the Unit Holder.

Disclaimer:

The responses in the FAQs alone are not sufficient and should not be used for the development or implementation of an investment strategy. It should not be construed as investment advice to any party. While utmost care has been exercised while preparing the FAQs, HDFC Mutual Fund / HDFC Asset Management Company Limited (HDFC AMC) does not warrant the completeness and absolute accuracy or completeness of this information and disclaims all liabilities, losses and damages arising out of the use of this information. The recipient alone shall be fully responsible / liable for any decision taken on the basis of this material. The recipient should before enrolling for HDFC FLEXINDEX PLAN (‘Plan’) make their own investigation, read the terms and conditions of the Plan and seek appropriate professional advice. The Plan in any manner whatsoever is not an assurance or promise or guarantee on part of HDFC Mutual Fund/ HDFC AMC to the Unit holders in terms of returns or capital appreciation or minimization of loss of capital or otherwise. Please read the Scheme Information Document and Statement of Additional Information of the Schemes before investing.
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  • What is ?
    is a mobile commerce facility offered by HDFC Mutual Fund for their investors whereby they can Purchase, Redeem or Switch units of HDFC Mutual Fund schemes using their mobile phones. They can also view their account details, transaction details and request for their account statements and check the Net Asset Values (NAV) of the schemes of HDFC Mutual Fund through this application.

  • What are the features available on ?
    • Purchase*
    • Redemption
    • Switch
    • Request for account statements by email
    • View complete account details and account profile
    • Check NAV of the schemes of HDFC Mutual Fund

    (* Payment arrangement for purchase of units is available at present with HDFC Bank only. Please visit our website from time to time for an updated list of banks. You also need to have opted for the mobile-banking facility with HDFC Bank. As per RBI’s operative guidelines on Mobile banking effective 10th October 2008 (appended on December 24, 09), presently there is a cap of Rs.50,000/- per day for transactions).

  • What are the Pre-requisites for using ?
    • Existing Folio.
    • HPIN (HDFCMF Personal Identification Number).
    • GPRS activated in mobile phone
    • ngpay application downloaded in mobile phone
    • Permanent Account Number.
    • KYC adherence of each unit holder for investments equal to or greater than Rs. 50,000 (Please note that the current threshold of Rs. 50,000 for KYC compliance is subject to change)

  • What is ngpay?
    ngpay is India's fastest growing mall - located entirely on a user's mobile handset.

    You can use ngpay to buy air & rail tickets, bank, pay your bills, buy movie tickets, shop for books & gifts, transfer funds, make payments and more from your mobile phone in a fast, simple and secure fashion. It’s free and takes just minutes to download and register.

    ngpay offers a range of services from it’s network of partners. In a simple, consolidated menu, you can discover and choose merchants, banks, or service providers with whom you want to transact.
    • Entertainment at Fame Cinemas, Inox Cinemas, Fun Cinemas: Search for shows, select/view seats, and pay for tickets.
    • Travel through IRCTC, Deccan, Make-My-Trip, Yatra, RedBus: Search for options, price trips, and book tickets.
    • Shopping from Landmark, Ferns N Petals, Archies, FutureBazaar: Search, buy, and ship products to anyone, anywhere in India.
    • Banking with HDFC Bank: Full suite of mobile Banking and Payment services.
    • Bill Payments: Pay your bills with >30 Utilities, Insurance Companies, and Telecom Service Providers - including every Mobile Operator in India.
    • Order Food: Coming Soon.
    • Charity: Make donations to charities & NGO's including CRY, SIDDHIVINAYAK Temple Trust, Cancer Patients Aid.

    ngpay will continue to tie up with more Partners to meet your everyday needs. For your convenience, the updated list of Partners will be always available to you on ngpay on your mobile phone. You are also encouraged to recommend a Partner from the "Contact Us" page of our website.

  • How do I download ngpay on my mobile phone?
    To download the application, please provide your mobile number on the section available on the right hand side of our website www.hdfcfund.com/ The URL for downloading ngpay will be sent to your number via a SMS. Follow the instruction to download the application. In order to view the demo to download ngpay, click www.ngpay.com/site/howitworks.html

  • Is my handset compatible?
    through ngpay works on most JAVA enabled phones (any phone priced over Rs.2500 will normally support ngpay). All you need to do is activate GPRS with your mobile operator. Please visit www.ngpay.com to find if your phone figures in the indicative list of phones those are compatible. This is only an indicative list and not an exhaustive one; your phone may be able to ngpay even if not listed here.

  • Is there any document / agreement required to open an account?
    HPIN Application form is the only document required to open an account. This application form must be complete in all respects. Incomplete applications will not be processed.

  • How do I obtain a HPIN?
    If you are not an investor with HDFC Mutual Fund, you need to submit a duly filled Application Form and submit it at any of our Investor Service Center (ISC) nearest to you. After allotment of the folio, you can apply for a HPIN.

    If you are already an investor, please submit the duly filled HPIN Application Form at any of our ISC nearest to you and your HPIN will normally be dispatched to you within 4 business days. You can begin transacting on upon receipt of your HPIN.

  • I already have a HPIN for , can i use the same HPIN for ?
    Once you accept the Terms and conditions of eservices (available on the summary page after you login on ), you will have access to service and you can use the same HPIN (through which you access ) for as well.

  • Where do I obtain the Application Form for HPIN?
    You can download the HPIN Application Form or obtain it at any of our Investor Service Centres (ISCs). Alternatively, you can request a form on our website, to be mailed to you.

  • Where do I submit the Application Form for HPIN?
    Application Form for HPIN can be submitted at any of our ISC.

  • Who all are required to sign the Application Form for HPIN?
    All Unit Holders are required to sign the Application Form for HPIN, especially when the mode of holding under the folio is “Joint”.

  • When and how will I receive my HPIN?
    Your HPIN will be mailed to your address registered with us normally within 4 business days from the date of submission of the valid and complete application form.

  • I have not received my HPIN. What do I do?
    Normally, subject to the completeness and correctness of the HPIN form, HPIN is dispatched within 4 business days from the date of submission of the form at our ISC. In case we are unable to process your request for any reason, you will be duly intimated. Providing your email id and mobile/contact numbers will help us immensely in doing so. If you have neither received your HPIN nor have been contacted by our Customer Service Executive for over 10 business days, please contact any of our ISC nearest to you.

  • The HPIN I have received is tampered with. What do I do?
    Please do not use your HPIN for login on . Contact any of our ISC nearest to you. They will guide you in obtaining a new HPIN.

  • I have received my HPIN. How do I transact?
    • Enter your folio in the space provided without the check digit in the ngpay application in your mobile. That is, if your folio number is 12345/67, then enter folio as 12345 only.
    • Enter your HPIN. After your acceptance of the Terms and Conditions, for security reasons, you will have to compulsorily reset your password. You can reset the password to any 5-digit number of your choice. You have to login again with this new HPIN.
    • Once you have logged in with your new HPIN, the details of your account will be displayed.
    • Using the options on the user-friendly page, you can transact with us through your mobile handset.

  • How do I make the payment for purchases?
    Electronic fund transfer arrangement has been made with HDFC Bank. You need to have a mobile-banking facility with HDFC Bank for transferring funds through ngpay to effect a purchase transaction. Please contact your HDFC Bank branch for the same.

  • Can I use credit/ debit cards for purchase?
    No. Payment can be made only via electronic fund transfer, through HDFC Bank.

  • How will I receive the redemption proceeds?
    After successful processing of your redemption transaction for applicable NAV, the redemption proceeds will be paid out to your existing bank account registered with us.

  • Is transacting on mobile safe?
    Transacting on through ngpay provides a 128-bit end-to-end financial grade security from the user’s handset through to the application servers. It uses an innovative approach based on the concept of application layer security and has been independently certified for financial transactions by leading security firms and financial institutions.

  • I forgot my HPIN. What do I do?
    You have to submit a written request at any of our Investor Service Centers for us to reset your HPIN. On receipt of your request, we shall regenerate your HPIN and send it across to you. Alternatively, you may also call our call center number 60006767 and speak to one of our customer care executives regarding the same.

  • My account is locked. What do I do?
    You have to submit a written request at any of our Investor Service Centers for us to regenerate a new HPIN and send it across to you.

  • Can I change my address, contact numbers and bank mandate on ?
    No. For security reasons such facilities are not offered on . The investor will have to submit written request for the same.

  • Can I register for systematic transactions (SIP / STP) on ?
    No. Registrations for systematic transactions are currently not available on . For systematic transaction registrations, you need to send us a physical request as per the prescribed format.

  • What acknowledgment do I receive for my transactions?
    A request confirmation email will be sent to your email ID registered with us, after successful registration. Once your transaction is posted, a transaction confirmation email along with an updated account statement will be sent to you email ID registered with us.

  • Can I have a single HPIN for all my different folios?
    No. HPIN is offered at a folio level only. For obtaining a single HPIN across all your investments, you will need to first submit a physical folio consolidation request. Certain conditions apply for consolidation of folios. After all you folios have been consolidated into one, you can apply for HPIN for that consolidated folio.

  • Would I be charged any fee while making payment through ngpay for my purchase transaction?
    HDFC Mutual Fund does not charge any fee for transacting through . However, you are requested to contact your bank for any charges that they might levy.

  • What is the NAV applicable for my transaction?
    Cut-off timings as per SEBI guidelines are applicable. So, irrespective of when you transact the applicability of NAV will be in terms of SEBI directive. The time of transacting will be the time at which the request is logged in. For your convenience, the time will also be displayed on the confirmation summary page after you transact. However, unit creation will only be subject to credit receipt in our account.

  • Can I use , and the physical mode (submitting a transaction slip at an Official Point of Acceptance) for transacting?
    Yes, whatever is convenient to you.

  • What if my transaction request is not processed?
    In the rare event of a registered transaction request not being processed, one of our Customer Services Executives will endeavor to get in touch with you. A suitable letter will also be sent to you. Alternatively, you can get in touch with our ISC for more information.

  • Is transacting on safe?
    Reasonable safety measures have been undertaken to protect the interest of all our Investors.

  • I have invested through HSBC QNIS / CITI / ICICI Direct / Kotak Bank / HDFC Bank Phone Banking / etc., through their electronic mode and had requested for a HPIN. The same has been rejected. Why?
    and is NOT OFFERED to those categories of investors transacting with the AMC electronically (where the brokers transact electronically on behalf of the clients), whether through a Power of Attorney or through alternate arrangements via brokers / distributors (including but not limited to Citibank, HSBC QNIS, Kotak Securities, etc.) or via a third party Website, not being a Website of the AMC. (For the sake of clarity, is not available to User wherein by the nature of the transaction, the User’s original signature is not registered with the AMC).

  • I am unable to view the complete scheme name on my handset, as the screen is small. What do I do?
    The visible text area varies from handset to handset and this could be a visual limitation. In order to view the complete scheme name, please click on the “hash (#)” button on your mobile device. The complete scheme name would be displayed to you. You may click on it once again in order to exit that view.

  • How can I terminate my HPIN facility?
    You need to submit a written request at any ISC. The AMC will require at least 10 business days to disable your HPIN and terminate your facility. However, the same HPIN will continue to be enabled for facility unless otherwise mentioned. If in the future you wish to resume this facility, a new agreement needs to be signed and submitted.
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Fixed Maturity Plan – Post listing requirements

  • How do I apply for units of a Fixed Maturity Plan?
    The investor can apply for the units using the application form attached to Key Information Memorandum (KIM) and submit the same to any Collection Centres (HDFC Bank Ltd) / ISCs / Official Points of Acceptance of HDFC Mutual Fund (‘the Fund’) during the New Fund Offer period.

  • Is it compulsory to hold units in demat form?
    The investors applying for subscription of units of HDFC FMP 14M February 2008 (1) and HDFC FMP 13M March 2009 (1) would have an option to hold the Units either in physical form or in demat form.

  • Can units under the Plans be held partially in physical and demat form by the Unit holder?
    Yes. However, Unit holders must use separate application forms for investing simultaneously in both i.e. physical form and demat form.

  • Will these units be automatically listed on a stock exchange?
    The Units issued in demat form will be listed on the capital market segment of the National Stock Exchange of India Limited (NSE) within 30 days from the closure of NFO. In case a Unit holder wants to hold units in a demat form he will have to give the details of his demat account in the space provided in the application form. It will not be automatically allotted in demat form without the requisite details.

  • Is it possible to redeem units before maturity of the FMP?
    No, the units cannot be redeemed before maturity directly with the Fund. However the units held in demat form can be redeemed (sold) on a continuous basis on NSE.

  • If an investor is willing to hold on till maturity, Does he needs a demat account?
    No. He can hold the units as per the current form. He will get the redemption proceeds at maturity.

  • Can I switch units out of a FMP before maturity into another scheme?
    No. The switch can be done only on the date of maturity.

  • Can I dematerialize the units after allotment but before the date of maturity?
    Yes. The Unit holder will have to fill in a Request Form for Demat, and submit the same alongwith the account statement to Investor Service Centre. The Unit holder has to ensure that enclosed account statement is defaced by marking “Surrendered for Dematerialisation” on the face of the statement. On verification, the same will be forwarded the Registrar & Transfer Agent (‘CAMS’) to the CDSL/NSDL for dematerialization.

  • Is it compulsory to mention the ISIN of the Unit while filling up the DRF (Demat Request Form)?
    Yes, the ISIN of the Unit should be mentioned in the DRF, to ensure that the correct Unit is dematerialized. Separate ISIN will be allotted for each Plan/Option of the respective Plan(s). If, however, the investor does not know the ISIN, the same can be obtained from the DP or from CDSL /NSDL website or from the Fund.

  • Can I rematerialize the units once they have been allotted in demat form.
    Yes, if you wish to convert the units in physical form (i.e. account statement), a request has to be made to your DP for rematerialisation in Remat Request Form (RRF), who will forward to the Registrar & Transfer Agent (‘CAMS’).. Once the rematerialization is complete, an account statement will be sent to the Unit holder.

  • Can a channel investor apply for the units in demat form?
    Yes. The channel will have to provide the demat details in the channel feed at the time the file is sent to the Registrar & Transfer Agent (‘CAMS’). The provision for the said codes is already there in the existing transaction feed format.

  • How can I change the non-financial details for units held in demat form?
    The request for any change in non-financial details is required to be informed to your DP. If any request is received from such investors at any of the official points of acceptance at the AMC, the same will be summarily rejected and necessary intimation will be sent to the respective investor.

  • Is it possible for the channel investor to convert his holdings from the physical mode to demat mode?
    Yes. The conversion process defined in (6) above for the normal investors will apply to such investors.

  • Will I get the redemption proceeds if I hold in units in demat form till maturity?
    Yes. The Unit holder will get the redemption proceeds directly into their bank account linked to their demat account if he holds the units in demat form till maturity.

  • If there is no PAN in the demat account, but there is one submitted at the time of application.
    The Units cannot be allotted in demat form, in case your demat account is frozen / in activated by the DP on account of non- submission of documents, such as PAN. Therefore, submission of PAN alongwith the application form alone will not be sufficient to process the application for allotting units in demat mode.

  • How will I get my dividend proceeds?
    For Unit holders in the physical mode the dividend will be paid in the bank mandate indicated in the folio/application form according to the payout mode opted for. For Unit holders in the demat mode the same will be credited to the bank account linked to their demat account or will receive a dividend warrant depending upon the mode of receipt opted.

  • What is the importance of record dates to units held in demat form?
    In case the Units bought by you are yet to be transferred into your account by your broker before the record date, you will not be entitled to receive corporate benefits such as dividend since your name will not figure in the list of beneficial owners. Hence, you must ensure that units bought by you are transferred into your account before the record date announced by the Fund.

  • Is STT applicable for the units, which will be listed?
    No. Though the units will be listed on the stock exchange STT is applicable to only equity shares and equity oriented funds. On debt securities there is no STT.

  • What if I close my existing demat account and open a new demat account, what will happen to my FMP units?
    The unit holder will have to fill out a transfer instruction for delivery (TIFD), which he will have to submit to the DP where he will have a new account.

  • Do dematerialized units have distinctive or certificate numbers?
    No. In demat all units are fungible, which means that any unit of an ISIN is similar to any other unit of that ISIN.

  • How will I get my statement of account?
    In the physical mode the Unit holder can receive the account statement on request. In the demat mode the Units will reflect in the statement of holdings issued by the DP. The Unit holder can approach his DP for a statement of holdings over and above what he will receive periodically.

  • How do I sell the units which have been allotted to me in demat form?
    The Units, which are in demat form can be sold through any SEBI registered stock broker at NSE. The investor will have to approach the stockbroker and follow the procedure, which is ordinarily done to sell securities like equity shares.

  • Does the order of holding and bank account and other details in the demat account have to be the same?
    Yes. The order of holding and bank account and other details in the demat account have to be the same as given in the application form.

  • Does the mode of holding in the application form have to be the same as that in the demat account?
    Yes. In case a Unit holder has opted to hold Units in the demat mode, the mode of holding mentioned in the application form should be the same as that existing in his demat account. In case of any mismatch the application will be rejected.

  • Does the nominee mentioned in the application form have to be the same as that in the demat account?
    Yes. The nomination should be the same as given in the demat account. In case the nomination details provided by the Unit holder in the application form vary, the nomination details as per his demat account will prevail.

  • If I apply for the units during the NFO period through a switch transactions can I get the units in demat form?
    Yes. To enable the same the Unit holder will have to provide the demat account details. He can attach the application form with the transaction slip. The DP details can be mentioned in the relevant space provided in the application form.

  • What happens in case of death of the unit holder?
    In case the units are held in physical form the transmission policy in force for HDFC Mutual Fund will be applicable. In case the units are held in demat form the Unit holder will have to comply with the guidelines formulated for transmission by the respective DP’s.

  • What will happen in case any application for switch-in results in units being allotted in decimal places?
    The applications for subscriptions/ switch-in of Units should be made in multiples of Rs 10/-. However, switch-in requests which results in allotment of units in decimal places (fractional) will be refunded to the Unit holders.

  • How long does it take to dematerialize or rematerialize the units?
    It will normally take 15 days to process a valid dematerialization request from the date of receipt of such request and 30 days to process a valid rematerialization request from date of receipt of the said request.

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Registering and managing HDFC Flex STP on

  • What is this facility?
    This facility provides you an option to manage your HDFC Flex STP on the go with . To know more about HDFC STP, click here

  • Who can avail of this facility?
    An existing investor, who has an HPIN, can avail of this facility by logging in on our online transacting module on http://www.hdfcfund.com/.

    If you do not have an HPIN, click here to download the application form and obtain your HPIN. Your HPIN can be used for as well as (our latest offering to you which allows transacting on your mobile handset). To know more about ,
    click here    .

  • How can I use the facility?
    After logging into your account on follow these steps:
    Step 1 : Select “HDFC Flex STP”
    Step 2 : Provide the details for HDFC Flex STP registration / cancellation
    Step 3 : Confirm the details entered.

  • Are the terms of registration of HDFC Flex STP different for online registration?
    No. The same terms and conditions (like minimum amount, load applicable, schemes available for HDFC Flex STP etc.) are applicable for online as well as offline registration of HDFC Flex STP.

  • When will the registration be completed?
    The registration for HDFC Flex STP will be completed on the 3rd calendar day from the date of enrolment for the facility. Upon registration you will be sent a confirmation by mail or email or SMS (as opted by you).

  • Can I cancel my registration for HDFC Flex STP online?
    Yes. You can cancel the registration of HDFC Flex STP that you have registered online. However, for cancelling registration of HDFC Flex STP made using the physical application form, a written cancellation request has to be submitted to any of our Investor Service Centres (ISCs).

  • Can I view the details of the HDFC Flex STP in my folio in ?
    You can view the details of registrations for HDFC Flex STP registration(s) made online. However, the details of HDFC Flex STP registration(s) made using a physical application form in your folio will not be available in .

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Registering and managing SIP/STP on

  • What is this facility?
    This facility provides you an option to manage your SIPs and STPs on the go with . It makes your financial planning more convenient, faster and paperless.

  • Who can avail of this facility?
    An existing investor, who has an HPIN, can avail of this facility by logging in on our online transacting module on www.hdfcfund.com

    If you do not have an HPIN, click here to download the application form and obtain your HPIN. Your HPIN can be used for as well as (our latest offering to you which allows transacting on your mobile handset). To know more about ,
    click here    .

  • How can I use the facility?
    After logging into your account on follow these steps:
    Step 1 : Select “SIP/STP Registration”
    Step 2 : Provide the details of SIP / STP registration
    Step 3 : Confirm the details entered and note your SIP Registration Number (SRN)
    Step 4 : To enable us to debit your bank account for SIP instalments, register HDFCMF as a biller on your bank’s net banking module. (This step is very important for execution of your registration and regular debit of your SIP).

  • Are the terms of online registration of SIP / STP different for online registration?
    No. The same terms and conditions (like minimum amount, load applicable, dates for SIP / STP etc.) are applicable for online as well as offline registration of SIP / STP.

  • Which banks can use to register the online SIP?
    The list of banks currently available for online registration of SIP is:
    • Axis Bank
    • Bank of Baroda
    • Bank of Baroda
    • Bank of India
    • Citibank N.A.
    • ICICI Bank
    • IDBI Bank Limited
    • State Bank of India
    • State Bank of Travancore
    • State Bank of Mysore
    • State Bank of Bikaner and Jaipur
    • State Bank of Hyderabad
    • State Bank of Indore
    • State Bank of Patiala
    • Yes Bank
    Important - Please note that you need to have online access with your bank to avail this facility.

  • What type of account do I need to avail of the online SIP registration facility?
    You have to maintain a current or savings account with the banks which are available for the facility. This facility is currently not available for NRI accounts.

  • Do I have an option to add my distributor’s code for my SIP / STP registered online?
    Yes. You have an option of mentioning your distributor’s name / ARN code as well as the sub-distributor’s code while registration of online SIP / STP.

  • What is SRN?
    SRN refers to SIP Registration Number. This is a unique confirmation number that is provided to you for the SIP that you register on . The SRN has to be used while adding HDFC MF as a biller on your bank’s website. It is also a reference number which can be used for resolution of your queries, if any, regarding the SIP registration.

  • Can I use my debit card or credit card for this facility?
    No. You can use this facility only using the auto-debit facility from your bank account.

  • What procedure has to be followed on my bank’s website once I have the SIP Registration Number (SRN)?
    You have to login into your bank’s website and proceed to the bill payment section. Then, select “HDFC MF” as the biller and provide the SRN when prompted for. We recommend that you select the “Auto-Pay” option for debiting your account.

  • How long do I have to authorize the auto-debit of my bank account on my bank’s website?
    You have 10 days from the date of registering the SIP on to register HDFC MF as a biller on your bank’s website.

  • How will I know if the SIP registered online is active?
    The following status will be displayed for SIPs which have been registered online:
    Pending : You have registered a SIP on and the first installment has not yet been debited from your bank account.
    Active : Your SIP is active your bank account will be debited on the date of the SIP.
    Cancelled : Online SIP registered earlier has been cancelled by you.
    Expired : The SIP Registration Number (SRN) has expired. This will happen if you do not register HDFC MF as a biller with your bank within 10 days from the date of registering the SIP on .

  • Can I cease / cancel my SIP / STP online?
    Yes. You can cancel the SIPs / STPs that you have registered online. However, for cancelling SIPs / STPs registered using the physical application form, the SIP / STP cancellation request has to be submitted to any of our Investor Service Centres (ISCs).

  • When will the cancellation of a SIP (registered on ) be effective?
    A SIP which has been registered on can be cancelled online. It takes 10 working days for the cancellation to be effective. Thus, if a SIP installment is due within 10 working days from the date of cancellation, that installment will be processed and your bank account will be debited for that SIP installment. You will receive an intimation letter confirming the cancellation of your SIP enrolment.

  • When will the cancellation of a STP (registered on ) be effective?
    A STP which has been registered on can be cancelled online. It takes 3 working days for the cancellation to be effective. Thus, if a STP installment is due within 3 working days from the date of cancellation, that installment will be processed. You will receive an intimation letter confirming the cancellation of your STP enrolment.

  • Can I view the details of all the SIPs / STPs in my folio in ?
    Yes, you can view the details of all the SIPs / STPs (whether registered online or using the physical application form) in the folio.


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Registering and managing HDFC Flexindex Plan on

  • What is this facility?
    This facility provides you an option to manage your HDFC Flexindex Plan on the go with . To know more about HDFC Flexindex Plan, click here.

  • Who can avail of this facility?
    An existing investor, who has an HPIN, can avail of this facility by logging in on our online transacting module on www.hdfcfund.com

    If you do not have an HPIN, click here to download the application form and obtain your HPIN. Your HPIN can be used for as well as (our latest offering to you which allows transacting on your mobile handset). To know more about ,
    click here    .

  • How can I use the facility?
    After logging into your account on follow these steps:
    Step 1 : Select “HDFC Flexindex Plan”
    Step 2 : Provide the details for HDFC Flexindex Plan registration
    Step 3 : Confirm the details entered.

  • Are the terms of registration of HDFC Flexindex Plan different for online registration?
    No. The same terms and conditions (like minimum amount, load applicable, Sensex levels for HDFC Flexindex Plan etc.) are applicable for online as well as offline registration of HDFC Flexindex Plan.

  • When will the registration be completed?
    The registration for HDFC Flexindex Plan will be completed on the 7th calendar day from the date of enrolment for the facility. Therefore, in the intervening period i.e. between the date of enrolment for facility on and the date of registration, if any of the triggers (i.e. closing Index levels) as indicated by you is reached or crossed, the same will not be taken into consideration for activation of HDFC Flexindex Plan. Upon registration you will be sent a confirmation by mail or email or SMS (as opted by you).

  • Can I cancel my registration for HDFC Flexindex Plan online?
    Yes. You can cancel the registration of HDFC Flexindex Plan that you have registered online. However, for cancelling registration of HDFC Flexindex Plan made using the physical application form, a cancellation request has to be submitted to any of our Investor Service Centres (ISCs).

  • Can I view the details of the HDFC Flexindex Plan in my folio in ?
    You can view the details of registrations for HDFC Flexindex Plan registration(s) made online. However, the details of physical application form) in your folio will not be available in .


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The Facility of Registering Multiple Bank Accounts in a Folio

  • What is the facility of registering multiple bank accounts in a folio?
    HDFC Mutual Fund offers a facility for registering upto 5 bank accounts in a folio for receiving redemption proceeds. You have to specify any one bank account as “Default” and can register upto 4 additional bank accounts. Upon registration, you can opt to receive redemption proceeds into any one of the registered bank accounts without providing any supporting documents at the time of redemption. Supporting documents for all the bank accounts have to be submitted with the registration form for multiple bank accounts. Dividend proceeds will be processed into the “Default” bank account only.

  • Why should I opt for this facility?
    Registering for this facility enables you to receive redemption proceeds into any one of the registered bank accounts without providing any supporting documents at the time of redemption. This enables you to receive redemption proceeds into the bank account of your choice.

  • What is a “Default” bank account?
    At the time of registering for this facility, you have to specify any one bank account as a Default” bank account. This account is used for redemption processing in case you do not specify the bank account in the request for redemption of units. Dividend proceeds, if any, are processed into the “Default” bank account only.

  • Which bank account will be used for dividend proceeds?
    Dividend proceeds, if any, are processed into the “Default” bank account only.

  • When will redemption be processed into the “default” bank account?
    Redemption is processed into the “default” bank account in the following scenarios:
    • No bank account is mentioned in the redemption request for receiving redemption proceeds
    • Details of the “Default” bank account are mentioned in the redemption request for receiving redemption proceeds
    • Maturity of investments in FMP schemes
    • In case you have already 2, 3 or 4 bank accounts in your folio and provide a new bank account for redemption along with the redemption request without complete / correct supporting documents.

  • Can I add one or more bank accounts to those already registered in my folio?
    Yes. The application form for registration for this facility has to be used for adding one or more accounts. However, the maximum number of bank accounts that can be registered in a folio is 5.

  • Can I change the bank accounts registered in my folio?
    Yes. Any registered bank account including the “Default” bank account can be changed / replaced. A separate form is available for this purpose. We request you to refer to the addendum dated June 4, 2009 which specifies the aforesaid documentation requirements.

  • Can I delete one or more of the bank accounts registered in my folio?
    Yes. You may submit a request specifying the bank account to be deleted from you folio. In case the “Default” bank account has to be deleted, please ensure that you specify the new bank account to be treated as “Default”.

  • Can I replace the “default” bank account with another bank account already registered in my folio?
    Yes. You have to submit a separate form for this purpose. No supporting documents have to be submitted along with the application form.

  • What are valid supporting documents for a bank account?
    Any of the following documents are valid supporting documents for a bank account:
    • A cancelled original cheque leaf (where the account number and first Unitholder name is printed on the face of the cheque). Unitholders should without fail cancel the cheque and write 'Cancelled' on the face of it to prevent any possible misuse.
    • A letter from the bank on its letterhead certifying that the Unitholder maintains/maintained an account with the bank, the bank account information like bank account number, bank branch, account type, the MICR code of the branch & IFSC Code (where available). The letter should be certified by the bank manager with his / her full signature, name, employee code, bank seal and contact number.
    • A copy of the bank pass book or a statement of bank account having the name and address of the account holder and account number. The copy should be certified by the bank manager with his / her full signature, name, employee code, bank seal and contact number.
    • Unitholders may also bring a copy of any of the documents mentioned in (3) above along with the original documents to the ISCs/Official Points of Acceptance of HDFC Mutual Fund. The copy of such documents will be verified with the original documents to the satisfaction of HDFC Mutual Fund. The originals documents will be returned across the counter to the Unitholder after due verification.

    We request you to refer to the addendum dated June 4, 2009 which specifies the aforesaid documentation requirements.

  • What are the documents to be submitted for registration for this facility?
    To register for multiple bank accounts in your folio, valid supporting documents should be submitted for the following bank accounts:
    • Any one of the existing bank accounts in the folio
    • All the bank accounts mentioned in the application form for registration of multiple bank accounts

  • What are the documents to be submitted for additions / changes / deletion of bank account?
    To add one or more bank accounts in your folio after registering for multiple bank accounts, valid supporting documents should be submitted for the following bank accounts:

    • Any one of the registered bank accounts in the folio
    • The new bank account(s) which has/have to be added to the list of bank accounts registered in the folio

    To change a bank account in your folio after registering for multiple bank accounts, valid supporting documents should be submitted for the following bank accounts:

    • The bank account which is being replaced
    • The new bank account(s) which has/have to be added to the list of bank accounts registered in the folio

    To delete a bank account from your folio after registering for multiple bank accounts, no supporting documents have to be submitted.

  • What if I do not mention the bank account in the redemption request?
    In case no bank account details are mentioned in the redemption request, the redemption proceeds are processed into the “Default” bank account. HDFC Mutual Fund or HDFC Asset Management Company Ltd. will not be liable for any loss arising to you due to the credit of redemption proceeds into any of the bank accounts registered with us in your folio.

  • Can I provide a new bank account for redemption along with the redemption request?
    In case you have registered 2, 3 or 4 bank accounts for your folio, you can provide a new bank account for redemption along with the redemption request. Valid supporting documents for any one of the bank accounts already registered for your folio as well as the new bank account sought to be added for the folio should be submitted with the redemption request. Subject to proper documentation, the redemption will be processed into the new bank account and the account will be registered in the folio. In case the supporting documents provided by you are incomplete / incorrect, the redemption proceeds will be credited into the bank account registered as “Default” in your folio and the account will be not be registered in the folio.

    In case you have already registered 5 bank accounts for your folio, you cannot provide a new bank account for redemption along with the redemption request. Any changes to the registered bank accounts have to be communicated separately to us using the application form for registration / addition of bank accounts. The changes will be effected within 10 calendar days from the date of submission of the application form.

  • How many days are required for registration for the facility?
    The registration process is completed after 10 calendar days from the date of submission of the application form for the facility at any of our official points of acceptance.

  • How can I opt out of the facility?
    To opt out of the facility of registration of multiple bank accounts, you may submit a letter indicating the same and specifying the bank account to be retained in the folio for redemptions / dividends in future. In case you submit a request for deleting bank accounts which reduce the number of bank accounts in the folio to one, it will be construed as a request for opting out of the facility of registration of multiple bank accounts. The bank account that is retained in the folio will be used for processing any redemptions / dividends for all the schemes in the folio thereafter.

  • How will I know that my request for registration has been completed?
    A letter intimating the registration of the bank accounts for the facility will be sent to you within 2 weeks of the date of submission of the application form for the facility at any of our official points of acceptance. Additionally, SMS and emails will be sent to investors who have provided their mobile number and email ID respectively. You are requested to verify the contents of the confirmation letter sent to you and contact us immediately in case of any discrepancy(ies).

    We would like to communicate electronically to you, if possible, for important changes to your folio. Hence, if you provide us with your mobile contact number / email ID, we would – most importantly – be able to reach you faster to keep you abreast of transactions / changes in your folio.

  • How will I know the bank accounts registered in my folio?
    In the letter intimating the registration for the facility, the complete bank account details registered for your folio will be mentioned. Additionally, the account statement will reflect the details of the bank accounts registered in the folio. In the interest of the security of your bank account information, the account statement will reflect a maximum of 4 digits of each account number.

  • Can I delete the “default” bank account?
    No. The “default” bank account can’t be deleted. However, you can change the same.

  • Can the bank accounts be updated for specific schemes in my folio?
    No. Bank accounts registered in the folio vide this facility are applicable for all schemes in the folio.

  • The mode of operating my folio is “Joint”. Is the joint holder’s signature required for registration of this facility?
    Yes.

  • Can I register more than 5 bank accounts in a folio?
    No.

  • In case any credit into my bank account vide direct credit / RTGS / NEFT is rejected by my banker, will the redemption / dividend proceeds be credited into the other account registered for my folio?
    No. In case of a rejection of our instructions for direct credit / RTGS / NEFT, we will endeavour to contact you for the further course of action. In case we are unable to do so or get a response from you, a cheque shall be issued to you against the redemption / dividend proceeds.

  • Can I register for less than 5 bank accounts in my folio?
    Yes. You may register 2, 3, 4 of 5 bank accounts in your folio under this facility.

  • Can I opt for receiving direct credit for one or more of my bank accounts and NEFT / RTGS transfer into the other bank account(s)?
    Yes. We recommend that you opt for electronic receipt of redemption / dividend for all the bank accounts registered with HDFC Mutual Fund for receiving redemption / dividend proceeds.

  • Do I need to use separate a application form for each folio that I have with HDFC Mutual Fund for registering for multiple bank accounts?
    No. You may use 1 application form for upto 6 folios held by you if the joint holders and the mode of holding are the same. For additional folios, new application forms have to be submitted. In case you have numerous folios with HDFC Mutual Fund, we recommend that you consolidate all your investments into one folio.

  • Can I provide the bank account details of my SB as well as NRE accounts in the same folio?
    No. For a folio, all the bank accounts for receiving redemption / dividend proceeds should be of type SB or NRO in case the investments are made vide SB or NRO accounts. If investments are made vide NRE accounts, all the bank accounts registered for redemption should be of type NRE only.

  • Do I have to submit any additional supporting documents for registering an NRE account for redemption in my folio?
    No. However, please note that for receiving redemption / dividend proceeds into your NRE account, the Foreign Inward Remittance Certificate (FIRC) for each underlying investment has to be submitted to HDFC Mutual Fund. For additional details in this regard, please contact any of our Investor Service Centres.

  • Can I provide the bank account(s) of any other person to receive the redemption / dividend proceeds in my folio?
    No. You have to submit valid supporting documents for each bank account that you wish to register for receiving redemption / dividend proceeds in your folio. These documents should conclusively prove that the bank accounts provided pertain the sole / first unitholder in the folio.

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New Facility for Purchase and Redemption of Units of HDFC Mutual Fund Schemes Through Stock Exchanges

  • What is this new facility?
    This new facility enables transactions (purchase/redemption) of units of HDFC Mutual Fund Schemes through the Stock Exchange infrastructure. This will enable to expand the reach of mutual fund schemes to more towns and cities.

  • Is this new facility available only to new investors?
    No. This new facility i.e. purchase/redemption of units is available to both existing unit holders and new investors.

  • Will the folio be the same in case of units held in physical and demat mode?
    Separate folios will be allotted for units held in physical and demat mode.

  • Are the units of the eligible schemes of HDFC Mutual Fund listed on BSE & NSE? Can the units be traded on the stock exchange(s)?
    No, the units of eligible Schemes of HDFC Mutual Fund are not listed on BSE & NSE and the same cannot be traded on the Stock Exchange.

  • Where does the investor go to transact in units of HDFC Mutual Fund Schemes through the stock exchange?
    The investor has to approach a Trading Member of Bombay Stock Exchange ("BSE") or National Stock Exchange ("NSE") (who is registered with AMFI as Mutual Fund Advisor and who has signed up with HDFC Asset Management Company Limited and also registered with BSE & NSE as Participant) for availing this facility.

  • Does the trading member of BSE or NSE have to be AMFI certified or empanelled with HDFC Asset Management Company Limited (“HDFC AMC”) or registered with BSE & NSE to offer this facility?
    Yes the trading member has to have an AMFI Registration Number (ARN) and has to be empanelled with HDFC AMC and also registered with BSE & NSE as Participant to offer this facility.

  • The units can be purchased/redeemed only if the investor has a demat account?
    No. The units transacted through the stock exchange can be purchased and redeemed in the demat as well as the physical form, as per the choice of the investor.

  • Which schemes can be purchased or sold through this route?
    Currently there are select equity and debt schemes (eligible schemes), which can be purchased and redeemed through this route. There are totally 20 eligible schemes, which are available as of now. Please refer to the Addendum dated December 3, 2009 Introduction of New Facility for Purchase/Redemption of Units through Stock Exchange(s) for the complete list of such eligible schemes. The list of eligible schemes is subject to change from time to time.

  • Is there any limit for value of transactions, which can be done through this route?
    Currently transactions i.e. purchase and redemptions of less than Rs 1 crore can only be done through this route. For physical transactions the maximum redemption amount is Rs 1 lac per folio per day. Please refer to the circulars issued by NSE and BSE respectively for details on the same.

  • What is the electronic platform offered by NSE for this facility called?
    The electronic platform is called Mutual Fund Services System (MFSS).

  • What is the electronic platform offered by BSE for this facility called?
    The electronic platform is called Bombay Stock Exchange Platform for Allotment and Redemption of Mutual Funds (BSE StAR MF)

  • Does the investor have to sign any documents with the trading member?
    There is a letter to be signed and provided by the investor to the trading member for registering for this facility. This letter also contains the terms and conditions of the MFSS/BSE StAR MF facility.

  • What documents are required for purchase of units through this facility in the physical mode?
    IInvestor who chooses physical mode has to submit the following documents/details along with clear funds to the Trading Member:
    • Completed and Signed respective scheme Application Form
    • Copy of PAN Card of first holder
    • Copy of PAN Card of each additional holder in case of joint investment
    • Copy of KYC acknowledgement form (in case the of investment of Rs. 50,000/- and above) of all holders
    • Copy of Guardians PAN Card in case investment is on behalf of minor
    • Folio No. in case the subscription is an additional purchase.

  • What confirmation will the investor get for the order placed through the trading member?
    The investor will receive from the Trading Member a confirmation slip (which will contain unique confirmation number and date and time stamp of order entry) generated from the MFSS/BSE StAR MF system. Till the Trading Member provides allotment details to the investor, the order confirmation slip would be the proof of the transaction. In addition, for physical mode, the investor will receive Statement of Account from the Registrar & Transfer Agent (RTA) directly.

  • In whose favour will the cheque for purchase have to be made by the investor?
    The cheque has to be made in favour of the trading member, as the trading member has to fulfill the payment obligation with the stock exchange/Clearing Corporation.

  • What documents are required for making a purchase in the demat mode?
    Investor who chooses depository mode can place order for subscription as currently followed for secondary market activities. The investor should provide their depository account details along with PAN details to the member. When investor desires to hold units in dematerialised form, KYC performed by DP will be considered compliance with applicable requirements specified in this regard in terms of SEBI circular ISD/AML/CIR-1/2008. This is in accordance with SEBI circular no SEBI/IMD/CIR No.11/183204/2009 dated November 13, 2009.

  • What confirmation will the investor get for the purchase order placed through the member in demat mode?
    The investor will receive from the Trading Member a confirmation slip (which will contain unique confirmation number and date and time stamp of order entry) generated from the MFSS/ BSE StAR MF system. Till the Trading Member provides allotment details to the investor, the order confirmation slip would be the proof of the transaction. In the case of demat mode, demat statement given by depository participant would be deemed to be adequate compliance of the requirement of Statement of Account as specified in SEBI circular number SEBI/IMD/CIR No.11/183204/2009.

  • What is procedure for submitting redemption in the physical mode?
    Investor who chooses physical mode has to submit the following documents/details to the Trading Member:
    • Completed and Signed redemption request stating the Folio no.
    • Copy of PAN Card of first holder
    • Copy of PAN Card of each additional holder in case of joint investment
    • Copy or allotment statement / holding statement/ SOA displaying the scheme holdings to be redeemed
    • Copy of Guardians PAN Card in case investment is on behalf of minor

  • Who will verify the signature on the redemption slip?
    The member shall verify the application for mandatory details, investor identity and verifies the signature on the application against the PAN signature.

  • What confirmation will the investor get for the order placed through the trading member?
    The investor will receive from the Trading Member a confirmation slip (which will contain unique confirmation number) generated from the MFSS/ BSE StAR MF front-end system. This will be the proof of the transaction for the investor till the redemption proceeds are received from the RTA.

  • Where will the investor receive the redemption proceeds through the physical mode?
    The redemption proceeds will be directly sent by RTA through appropriate payment mode such as direct credit, NEFT or cheque as decided by AMC from time to time, as per the bank account details recorded with the HDFC Mutual Fund.

  • Who is responsible for the processing of the redemption accurately?
    It would be the primary responsibility of the trading member to ensure completeness of the documents including ensuring filling up of the all Key fields by the investor before accepting the same for processing. It would also be the responsibility of the trading member to ensure identity and authentication of signature affixed based on the original PAN shown at the time of accepting the redemption application form. A copy of the PAN will be sent along with the redemption request. In case of joint holding, this will be ensured by the trading member for all holders. In case the subscription application form has not been reached to the RTA, the redemption request for such subscription will not be taken by the RTA and shall be rejected.

  • What is the procedure to submit the redemption of units in demat form?
    In case units are held in physical mode, the investor should ensure that the units are converted from physical mode to demat mode prior to placing of redemption order. Investor who chooses depository mode can place order for redemption as currently followed for secondary market activities. The investor should provide their depository account details along with PAN details to the Trading Member. The investor should also provide their Depository Participant with Depository instruction slip with relevant units to be credited to Clearing Corporation pool account same day before 4.30 p.m.

  • Where will the investor receive the redemption proceeds through the demat mode?
    The redemption proceeds will be credited to the bank account of the investor, as per the bank account details recorded with the Depository Participant.

  • What are the timings for putting orders, which are valid for the same day NAV?
    Currently, the timing for entering the orders on the respective platforms are between 9.00 a.m. to 3.00 p.m. The applicability of NAV will be subject to guidelines issued by SEBI on Uniform cut-off timings for applicability of NAV of Mutual Fund Scheme(s)/Plan(s).

  • Can an investor do a switch transaction through the stock exchange?
    No. Switching of units cannot be done through this platform. Only purchase and redemption transactions can be done currently through this platform.

  • Can an investor enroll for a Systematic Investment Plan (SIP) though this platform?
    No. SIP transactions cannot be done through this platform.

  • Is reinvestment and payout available as an option under the dividend option in the eligible schemes through this route?
    Yes. Dividend Reinvestment Option and dividend payout option is available as an option under the dividend option in the eligible schemes wherever it is available.

  • Will the purchase/redemption applications submitted to the trading member for this facility comply with the requirement of submitting applications only at Official Points of Acceptance (OPA)?
    Yes, the eligible trading members will be considered as Official Points of Acceptance (OPA) of HDFC Mutual Fund.

  • How does an investor dematerialize units?
    In case an investor desires to convert the physical units (represented by statement of account) into dematerialized form, the investor should approach Investor Service Centres (ISCs) of HDFC Mutual Fund. HDFC AMC shall take such steps in coordination with RTA, Depositories and Depository participants (DPs) to facilitate the same.

  • How does an investor rematerailise units into physical form?
    In case an investor desires to convert the dematerialized units into physical form (represented by statement of account), an application for Rematerialization of units should be submitted to its Depository Participant.

  • Where can an investor submit request for change of address/bank details, etc. in case of units held in physical /demat mode?
    In case of non-financial requests/applications such as change of address, change of bank details, etc., investors should approach Investor Service Centres (ISCs) of HDFC Mutual Fund if units are held in physical mode and the respective Depository Participant(s) if units are held in demat mode.

This FAQ is dated December 8, 2009.

Disclaimer:

This FAQ is prepared based on HDFC Asset Management Company Limited’s (HDFC AMC) understanding of the New Facility for Purchase and Redemption of Units of HDFC Mutual Fund Schemes through Stock Exchange Infrastructure (the “Facility”). While utmost care has been exercised while preparing the FAQs, HDFC Mutual Fund / HDFC AMC does not warrant the completeness and absolute accuracy or completeness of this information and disclaims all liabilities, losses and damages arising out of the use of this information. The recipient alone shall be fully responsible / liable for any decision taken on the basis of this material. The recipient should before availing this Facility make their own investigation, read the terms and conditions of the Facility and seek appropriate professional advice. Please read the respective Scheme Information Document of the Scheme(s) and the Statement of Additional Information before investing.



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